We have received notification from our DSL partners Zen Internet of emergency maintenance which may impact some customers Incident: Routing & Core Network – Emergency Maintenance – Manchester Central and Blackfriars exchanges We have become aware of a potential issue that could cause packet loss at Manchester Central and Blackfriars exchanges. An emergency…
Category: Bulletin Board
Bulletin Board, Hosting, Planned Maintenance
Easter Weekend Maintenance
by jon • • 0 Comments
We will be taking the opportunity to install a number of updates and upgrades over the Easter weekend. During this time some services may operate in a degraded fashion, especially between 23:00 and 08:00 GMT These works include essential enhancements and security updates We thank you for your patience and wish you a…
Bulletin Board, Planned Maintenance
Fido Glide Service Disruption
by jon • • 0 Comments
Following on from the storage server issues this morning, we are still busy recovering and verifying data stores and SQL databases to ensure no data has been lost, and optimising storage systems at the same time Currently, apps-store-3 is reporting potential inconsistencies in one of it’s databases and as a precaution, we have shut…
Bulletin Board, Latest, Planned Maintenance
Service Issues (12th April 2017)
by jon • • 0 Comments
We are aware of a number of services which are operating slowly or failing to respond Engineers are investigating and will posts updates in due course Affected sites include our support / live chat service and we are aware of this Engineers have identified the problem which relates to one of our centralised…
Bulletin Board, Hosting, Planned Maintenance
web-11 emergency maintenance
by jon • • 0 Comments
We have identified issues with web-11 which require an emergency reboot to clear
Bulletin Board, Hosting
Glide Service Maintenance (store-2)
by jon • • 0 Comments
We will be performing maintenance on apps-store-2 today between 16:00 and 17:00 UTC to apply security patches and update the mailstore software Access to mail accounts hosted on this mailstore will be interrupted during the update as the daemons are restarted Apologies for the short notice
Bulletin Board, CoLocation Centres, London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
AT RISK – Backbone maintenance 03.10.2015
by jon • • 0 Comments
As part of our continuing commitment to upgrade and enhance the Fido network backbone, we will be installing 3 additional switches into the ring between Telehouse North and Telehouse West on Saturday evening. The maintenance will involve inserting 3 new switches into the virtual chassis fabric and provisioning them in anticipation of connecting new customers in both locations over the…
Bulletin Board, CoLocation Centres, Hosting, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), London-4 (TFM42 - Telehouse East), Planned Maintenance, US (East)
AT RISK – Extended Network Maintenance 28th – 31st August 2015
by jon • • 5 Comments
Please note that we will be performing extended maintenance to replace / upgrade a number of ether switches in our London Telehouse facility over the Bank Holiday weekend and install updated firmware on existing switches. The work will involve firmware upgrades and the implementation of a “Virtual Chassis” between the switches in both Telehouse North…
Bulletin Board, Hosting, Planned Maintenance
web-11 updates and reboot
by jon • • 0 Comments
We are preparing to perform upgrades and a reboot on web-11 Initial work is well underway however the actual reboot will most likely be scheduled for the early hours of Thursday morning as we are running towards the end of our planned maintenance window tonight and not all checks have been completed. The upgrades constitute…
Bulletin Board, Hosting, Latest, Planned Maintenance
web-21 emergency maintenance
by jon • • 0 Comments
We have identified an issue with the network interfaces in web-21 which require a hardware replacement. We are currently synchronising data from web-21 onto a new server and intend to perform a “swap” overnight. Customers may notice an extended period of downtime while we perform a final sync before putting the new server live. This…