We are aware of some minor instability with certain core servers at this time, caused by an emergency re-balance of the storage cluster due to a node failure Engineers are working on the issue currently and hope to have a resolution shortly In the mean time we expect certain services to operate slower than…
Category: CoLocation Centres
London 2 (TFM120 - Telehouse West), Planned Maintenance
RAID Array failures – London
by jon • • 0 Comments
We have recently experienced a number of disk failures, all from a specific batch of Seagate disks purchased in the last 12-18 months. As a precaution we are in the process of performing full backups of key systems that use disks from this batch in case of any other (immediate) issues. On this…
Hosting, London 2 (TFM120 - Telehouse West), Planned Maintenance
web-11 storage issues
by jon • • 0 Comments
We are aware of issues with the RAID storage unit attached to web-11 and our engineers are investigating further At this time it appears that 2 drives in the array have failed leaving the storage unit “at risk” We are working to replace the failed drives at this time and also taking the precaution…
CoLocation Centres, Planned Maintenance
AT RISK – Juniper maintenance – 2nd-3rd Feb 2016
by jon • • 0 Comments
Juniper engineers have requested access to our edge routers in order to run some diagnostics as part of a long standing JTAC incident we have open with them to review performance on certain L2TP sessions and issues with LCP monitoring. They have requested access to perform this monitoring Tuesday evening between midnight and 04:00…
Bulletin Board, CoLocation Centres, London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
AT RISK – Backbone maintenance 03.10.2015
by jon • • 0 Comments
As part of our continuing commitment to upgrade and enhance the Fido network backbone, we will be installing 3 additional switches into the ring between Telehouse North and Telehouse West on Saturday evening. The maintenance will involve inserting 3 new switches into the virtual chassis fabric and provisioning them in anticipation of connecting new customers in both locations over the…
CoLocation Centres
Virgin Media Outage 11 Sep 2015 @ 23:25
by jon • • 1 Comment
We are aware of problems affecting a large number of Virgin Media Circuits provided through Exponential-E Network Status “Virgin Media have dispatched an engineer to Telehouse.” At 23:25 we experienced an incident of loss of connectivity to a vast number of our Virgin Media Circuits. This has been logged with our carrier partner and their engineers are…
CoLocation Centres
Maintenance: Replacing faulty MUX in THW at 22:00 Wednesday evening
by jon • • 1 Comment
Due to the delayed arrival of replacement MUXes from our supplier in the Netherlands we are being forced to delay this maintenance until Wednesday evening The units arrived in the UK on a pre-noon delivery slot Friday however DHL have so far not been able to locate the units after moving them from Heathrow…
CoLocation Centres
POSTPONED – Maintenance: Replacing faulty MUX in THW at 22:00 Saturday
by jon • • 1 Comment
Further to the issues this week and the installation of a temporary replacement MUX last night to bring our redundant link back online we are anticipating the receipt of a replacement MUX on Friday. The work to replace the MUX should not be service affecting, we will simply route traffic over the primary link whilst…
CoLocation Centres, Hosting, Planned Maintenance
Emergency Maintenance – Line card reset
by jon • • 1 Comment
We believe we have identified an issue which has been causing a small amount of packet loss in the network following a configuration error during the upgrade / install process which was completed over the Bank Holiday weekend. We have scripted a configuration change which will roll out to the new core at 01:00 BST…
Bulletin Board, CoLocation Centres, Hosting, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), London-4 (TFM42 - Telehouse East), Planned Maintenance, US (East)
AT RISK – Extended Network Maintenance 28th – 31st August 2015
by jon • • 5 Comments
Please note that we will be performing extended maintenance to replace / upgrade a number of ether switches in our London Telehouse facility over the Bank Holiday weekend and install updated firmware on existing switches. The work will involve firmware upgrades and the implementation of a “Virtual Chassis” between the switches in both Telehouse North…