Fido.Net Status Updates

Author: jon

Major Outage in London-1 (Telehouse West)

At approximately 01:45 this morning we experienced a major failure in our Telehouse West location. Engineers were dispatched to site and worked to bring power back to the impacted servers, replacing failed components as they went. All physical hardware was restored by approximately 09:30 am however we were then left with huge database and disk…

Glide Service Disruption

We are aware of issues with the Glide data store and are currently working on migrating customers to replacement hardware. As such there will be periods of limited access and possible down time. We apologies for the disruption caused while we work to resolve these hardware issues

Scheduled Maintenance – Easter Weekend

Advanced warning that we will be performing extended maintenance on parts of our network over the Easter Weekend which may result in some servers / services being offline while nodes are rebooted and security patches applied Specifically, multiple nodes within our virtualisation farm and mail server clusters will undergo reboots and patches at stages throughout…

Service Issues – Glide

Glide Cluster Issues – UK We are aware of issues impacting some customers on the Fido Glide service when connecting to our London servers.  Issues were first reported at approximately 11am UTC. Engineers are currently investigating these issues and hope to have an update shortly We apologise for any inconvenience caused to customers during this…

Network Change Freeze

With the holiday season rapidly approaching, we are taking a responsible approach to network maintenance and imposing a complete change freeze between now and the end of the year.  The purpose of a network change freeze is to ensure that critical services aren’t interrupted by maintenance at peak or sensitive times.  We usually impose a…

Broadband Network – Partner maintenance

Good Evening As part of Zen’s commitment to service improvement, we would like to inform you that we will be performing planned maintenance as part of Capacity Upgrades on our Core Network Maintenance window start: Mon 12th November 2018 23:00 GMT Maintenance window end: Tue 13th November 2018 06:00 GMT   Expected impact duration: 45…