Previously notified planned maintenance https://status.fido.net/2011/04/24/planned-maintenance-hardware-upgrades/ is now under way Affected machines include web-11 vpsh2 vpsh4 R1 Backup Server We hope to have these machines restored within the next hour After which we will start work on vpsh6 web-12 relay-1 redmail.com service and other dedicated customer servers (who have been notified directly)
Category: Latest
Hosting, Latest
network issues
by jon • • 0 Comments
At approximately 14:00 today we experienced a problem with one of our core routers which resulted in a number of peering sessions dropping and some instability as a result. Engineers were quick to respond and dealt with the hardware issue, restoring normal resilient services by 14:20. We would like to apoligise to any customers affected…
Hosting, Latest, London 1 (Hex), Planned Maintenance
Emergency Maintenance Lon-1
by jon • • 0 Comments
At about 18:45 we experienced an outage due to a faulty power unit in london-1 Engineers responded quickly and acted to replace the faulty component also relocating some equipment to different power sources to expedite their recovery. A small number of customer servers were affected, as well as one of our Virtuozzo host nodes (vpsh1).…
CoLocation Centres, Hosting, Latest, London 2 (TFM120 - Telehouse West), Planned Maintenance
Cluster Service: Controller Reboot
by jon • • 0 Comments
Following the failure of one of our controller nodes this evening we have had to perform emergency maintenance on a core segment of the network to reboot one of the central data switches. The switch was refusing to learn the new data node addresses causing an imbalance in the network and affecting performance on the…
CoLocation Centres, Hosting, Latest
BT Broadband Customers unable to access Fido Services
by jon • • 0 Comments
Owing to a problem within BT’s network which started at approximately 12:07 today, customers of EntaNet and BT Broadband are unable to access services on the Fido network. BT and EntaNet are working to resolve the issues at this time. In the mean time we are also working to mitigate these issues, however we are…
Bulletin Board, Hosting, Latest
web-11 technical problems
by jon • • 0 Comments
Whilst we believed we had resolved problems with web-11 yesterday, they seem to have re-appeared overnight. Engineers are investigating and we hope to have the problem resolved shortly. In the mean time, to ensure no emails are lost, we are in the process of disabling the SMTP server on this machine as we work to…
Bulletin Board, Latest, Planned Maintenance
web-11 reboot
by jon • • 0 Comments
Following reports of problems with the SMTP server on web-11 and an apparent issue with the anti virus / qmail daemons exhibiting a memory leak we are currently rebooting web-11 to try and resolve these issues and apply a kernel update with additional security enhancements which was released last week. We anticipate web-11 and the…
Latest
ADSL issues
by support • • 0 Comments
we are currently investigating a few instances of failed ADSL logins, we will update this status when we have further information updated : 0909am – we believe all the issues have been resolved now with those few users experiencing connection issues this morning, we are sorry for any inconvenience caused during this time.
CoLocation Centres, Latest, London 3 (TFM3 - Telehouse North)
RFO: London-3 Switch Failure 24.02.10
by Administrator • • 0 Comments
At approximately 13:05 today one of our switches in TeleHouse North (London-3) failed. After some investigation it appears that engineers working on behalf of another company, in adjacent racks, disconnected the wrong power feed from the main TeleHouse distribution which caused our equipment to power down in error. Once they had identified their mistake they…
Bulletin Board, CoLocation Centres, Latest, Planned Maintenance
All Clear: Maintenance Complete
by jon • • 0 Comments
Tonight’s maintenance work is now complete. All switches were upgraded as planned and the ring is once again complete and resilient to a fibre break.