We will be rebooting the mailstore elements of the Glide service this evening between 22:00 and 22:30 in order to apply a security patch. The outage should be less than 5 minutes per node, during which time access to mailboxes may slow down and webmail may become unresponsive briefly for some users.
Author: support
Hosting, Latest
vswitch failure – vpsh3
by support • • 0 Comments
We have identified an issue with the vswitch operating virtual cluster 3 (vpsh3) which is resulting in intermittent connectivity for nodes in that cluster Engineers are in the process of resetting the failed switch and investigating the underlying cause
CoLocation Centres, Hosting, Latest, Planned Maintenance
web-21 maintenance
by support • • 0 Comments
We have identified a problem with one of the network interfaces on web-21 and are currently investigating / replacing the faulty line card We anticipate web-21 will be offline for 30 minutes during this emergency maintenance Please accept our apologies for any inconvenience caused by this unscheduled outage UPDATES 13:15 – the technical…
Latest
Upsteam Provider failure – RESOLVED
by support • • 0 Comments
We are noting an issue with an upstream carrier for routing, which is affecting some customers with Broadband and hosting solutions with ourselves. The carrier is aware of their issues and are working to resolve these in the shortest possible time. We have updated our BGP routes to avoid the failed transit, customers with a…
Hosting
web-11 Plesk interface maintenance
by support • • 0 Comments
Following on from today’s emergency maintenance on web-12, a security patch is being applied to web-11 which will result in the control panel interface being unavailable temporarily. We anticipate that this maintenance will take less than 15 minutes and apologise for any inconvenience whilst this emergency maintenance takes place. Websites should continue to operate unaffected…
Hosting
web-12 Plesk interface issues
by support • • 0 Comments
We are currently experiencing problems with the plesk interface on web-12 (port 8443) Engineers are investigating the cause of the failure and hope to restore the control panel link shortly Update: 13:15 A patch has now been applied and the control panel restored to service. Please accept our apologies for any inconvenience caused by this…
Hosting
web-11 maintenance
by support • • 1 Comment
We are aware of some issues connecting to services on web-11 currently Engineers are investigating the issues and expect to have service restored shortly Please accept our apologies for any inconvenience caused by this unscheduled maintenance
Latest
ADSL issues
by support • • 0 Comments
we are currently investigating a few instances of failed ADSL logins, we will update this status when we have further information updated : 0909am – we believe all the issues have been resolved now with those few users experiencing connection issues this morning, we are sorry for any inconvenience caused during this time.