Category: Hosting

Shared Hosting Issues

by support • February 3, 2014 • 0 Comments

We have identified an issue with the vswitch operating virtual cluster 3 (vpsh3) which is resulting in intermittent connectivity for nodes in that cluster Engineers are in the process of resetting the failed switch and investigating the underlying cause

Weekend Maintenance

by jon • January 31, 2014 • 0 Comments

23:30 The previously notified weekend maintenance is about to commence Please see this article for more details UPDATE: 03:30 – Maintenance has been completed for this evening. We will be monitoring the network closely for the next 24-36 hours in case of any issues following the introduction of the new router hardware.

web-21 maintenance

by support • December 7, 2013 • 0 Comments

We have identified a problem with one of the network interfaces on web-21 and are currently investigating / replacing the faulty line card We anticipate web-21 will be offline for 30 minutes during this emergency maintenance Please accept our apologies for any inconvenience caused by this unscheduled outage UPDATES 13:15 – the technical…

vpsh6 failure

by jon • November 15, 2013 • 0 Comments

One of our virtualisation clusters – vpsh6 – has just experienced an unexpected reset We are investigating currently and anticipate service to be restored within the next 20 minutes UPDATE: Service is being restored 09:35 UPDATE2: Service has now been restored 09:43 We are aware that while vpsh6 was offline our office phones…

vpsh6 temporary failure

by jon • October 7, 2013 • 0 Comments

09:40 vpsh6 is currently undergoing emergency maintenance following a CPU error We anticipate this server will be restored within the next 30-45 minutes Please accept our apologies for any inconvenience this emergency maintenance may cause. During the maintenance authentication services and web services may be affected UPDATE: 10:00 vpsh6 has now been restored and…

Fido Apps Upgrade and Maintenance

by jon • October 2, 2013 • 0 Comments

POSTPONED – This maintenance is being rescheduled to the 9th November 2013 [AT RISK 5th October 21:00 – 6th October 03:00] We will be performing routine maintenance and applying patches / updates to the Fido Apps platform over the weekend. Customers should notice minimal impact whilst the front ends are upgraded …

VoIP issues

by jon • September 20, 2013 • 0 Comments

Following the failure/retirement of one of our oldest / legacy voip nodes last night it has become apparent that a number of customers have hard coded either the IP address of that node or the DNS for voip-3 instead of the DNS sip.fidotalk.co.uk for their SIP server Further to this we are aware that…

vpsh6 issues

by jon • July 9, 2013 • 0 Comments

We are currently aware of issues with vpsh6 which has experienced an unexpected kernel panic / DDoS attack. Engineers are working on the issue, services are returning as we write. We apologise for any inconvenience caused.

Microsoft “Patch Tuesday” Update #6

by jon • June 12, 2013 • 0 Comments

A number of critical security patches have been released by Microsoft overnight, and a large number of Windows servers are in the process of installing these critical security patches automatically and rebooting to complete the update. If you have a Windows Server or Virtual Server hosted with FidoNet and have critical updates enabled then…

Maintenance and Upgrades Completed

by jon • June 8, 2013 • 0 Comments

Maintenance on the Fido Apps email cluster has now been completed in addition maintenance on the OnApp Cloud Farm has also been completed Should you experience any difficulties following these upgrades please contact support in the usual way