We have received notification from our DSL partners Zen Internet of emergency maintenance which may impact some customers Incident: Routing & Core Network – Emergency Maintenance – Manchester Central and Blackfriars exchanges We have become aware of a potential issue that could cause packet loss at Manchester Central and Blackfriars exchanges. An emergency…
Category: Broadband
Broadband, Planned Maintenance
Broadband Maintenance
by jon • • 0 Comments
A reminder that one of our supplier partners (Zen Internet) will be performing scheduled maintenance this evening between 22:00 and 06:00 During which time customers may experience disconnections and/or brief outages as Zen perform upgrades to their backbone and interconnects Please accept our apologies for any disruption which this essential maintenance may cause
Broadband
xDSL issues – South of England
by jon • • 0 Comments
17:00 Our upstream providers have made us aware of an issue affecting a large number of xDSL connections in the South of England They are working to resolve the issues at this time and we will update this notice as / when more information becomes available 17:30 – we are starting to see…
Broadband
DSL Bearer Outage
by jon • • 0 Comments
The following new Broadband (xDSL) incident has been identified. Further information is detailed below. Exchange Bearer Outage(New) Outage Start: Mon, 25/07/2016 16:40 End: Update: Mon, 25/07/2016 18:30 Clear: We are currently experiencing a Major Service Outage affecting customers connecting through the following exchanges. Further updates will be posted as they become available. ABERKENFIG ABINGER ALFRISTON AMERSHAM ARKWRIGHT…
Broadband, Latest
DSL Authentication Issues
by jon • • 1 Comment
We are aware of a problem currently with the interlink between BT’s RADIUS platform and our own which is causing authentication failures and connection drops. We are pressing BT for an explanation. It is our understanding that this is affecting multiple ISPs across the UK and is not specific to just ourselves We will update…
Broadband, CoLocation Centres, London 3 (TFM3 - Telehouse North)
RFO: Fido Apps 10th May 2014
by jon • • 0 Comments
As you may have noticed, we have been having some technical problems over the last few days with Fido Apps (which hosts redmail.com, fidonet.com, fido.net and some other large domains). This started as a result of a hardware failure with a main power distribution unit in our TeleHouse facility on Thursday night at approximately…
Broadband
xDSL Network issues
by jon • • 0 Comments
We are aware of an issue currently affecting our xDSL customer base, manifesting itself as poor performance. Our Systems team are currently investigating. Further information will be provided as and when it becomes available. Update: 17:50 – We believe the issues have now been resolved. We are actively pressing our suppliers for an update and…
Broadband
MBORC Update
by jon • • 0 Comments
Service and MBORC update This briefing is to provide Openreach customers with an update on the current service situation. This briefing also serves as early notification of the next Service update call, due to be held on Thursday 15 November 2012. This week has seen us make good progress against our recovery plan, and once…
Broadband, Latest
Openreach Severe Weather Update
by jon • • 0 Comments
Severe weather update October 2012 01 October 2012 Openreach (OR) have provided an update due to the severe weather conditions; this is likely to increase call volumes and impact handling times. The following update (week ending 28th September) is a direct communication from OR. “At 09.00 today we issued a MBORC (Matters Beyond Our Reasonable Control) declaration…
Broadband
ADSL Network Maintenance
by jon • • 0 Comments
Following the upgrades over the weekend we have identified an issue with PPPoE/LCP negotiation which affects Sonicwall routers. Firebrick have released a firmware update which overcomes this issue, and we intend to roll the firmware update out to the primary LNS Wednesday evening during the usual mid week maintenance window. The actual upgrades will…