During minor routine maintenance this evening at approx 23:30 BST to add additional peers to our network, one of our LNS router’s BGP sessions flapped causing a brief outage for customers connected through lns-1 which is one of our Firebrick routers. After some investigation we believe we have traced this to an issue with the…
Category: Broadband
Broadband
Fiber Maintenance
by jon • • 1 Comment
Apologies for the short notice. We will be moving all connections across to a new fiber backbone at 10am on Saturday 17th March 2012. The work should be seamless however DSL connections will drop briefly but should all auto reconnect within a few seconds. With the introduction of the new fiber links we have shorter…
Broadband
Broadband Maintenance
by jon • • 1 Comment
We will be loading a new code release on the Broadband Network Servers at midnight tonight. This new code provides additional support for enhanced services we have recently launched including Bonding. Connections should drop briefly as they are moved to backup servers during the reboot process
Broadband
ADSL Network Issues
by jon • • 0 Comments
Following on from and as a direct result of the power failure at TeleCity Redbus today, Enta Net (our ADSL partner) experienced an issue with part of their DSL network which resulted in connections not being passed from their network to our network. Engineers were sent to site and worked to repair / replace equipment…
Broadband
RFO: Kingston PoP Failure
by jon • • 0 Comments
At approximately 10:30 am on April 1st, a number of broadband customers experienced connectivity problems / disconnections.
Broadband, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
Scheduled Maintenance – 11.01.09
by jon • • 1 Comment
We will be performing routine maintenance between 00:00 and 04:00 on Saturday morning. During this time, access to the control panel will be limited as we perform database maintenance. Our Cisco infrastructure will also undergo routine firmware upgrades which will result in each switch being reloaded in turn causing a brief period of down time…
Broadband, CoLocation Centres, London 2 (TFM120 - Telehouse West)
RFO: 29.09.08
by jon •
At approximately 18:15 BST whilst engineers were working in one of our racks in IP House a power cable feeding one of our core routers became dislodged from the distribution board.
Broadband
DSL Problems
by jon • • 0 Comments
Engineers are currently investigating a problem at Telehouse which is causing connectivity problems over the ADSL and ADSL2 platforms. We will post more information once the problems have been properly identified and cleared Jon
Broadband
ADSL Outage
by jon • • 0 Comments
Owing to a problem with a router between ourselves and our upstream provider, we lost routing to the ADSL network at approximately 11:30 UTC (12:30 local) today. The problem was traced to a corrupted OSPF table and this was flushed restoring service at 11:55 (UTC) (12:55 local) We would like to apologise to all customers…
Broadband
DSL Issues
by jon • • 1 Comment
09:35 Our upstream provider (through BT wholesale) are currently experiencing technical problems with their DSL gateway, which is causing DSL authentication errors. Engineers are working to resolve this issues as quickly as possible, and more information will be added to this post as soon as we have an update. 09:50 The problem has been resolved…