17:00 Our upstream providers have made us aware of an issue affecting a large number of xDSL connections in the South of England
They are working to resolve the issues at this time and we will update this notice as / when more information becomes available
17:30 – we are starting to see services re-connect. We are pushing for an RFO from our upstream and will add their response once we receive an explanation
18:00 – we’ve had an update from Zen …
Our suppliers have identified the cause of the outage on their network
Engineers are on route to resolve the issue.
We have been advised that the parts required will be on site at 21:00
As soon as we have further information we will provide updates.
This indicates that the problem has not yet been properly resolved and there may be further outages while the repair work is undertaken