After extensive investigation, engineers believe they have isolated and resolved a networking issue which impacted a small number of hosts and services on our network, including web-11 and portions of the Glide email service. This has been traced to a faulty vSwitch in our virtualisation cluster and has since been patched and updated Please…
Latest
Glide email service issues
by jon • • 0 Comments
Engineers are aware of connectivity issues with the Glide email service, and problems with sending large attachments We are working on this issue currently and hope to have an update shortly Apologies for any inconvenience this temporary disruption may be causing UPDATE Engineers have traced the fault to a recently…
CoLocation Centres, Hosting, Latest, Planned Maintenance
Core Network Instability
by jon • • 0 Comments
We are aware of some minor instability with certain core servers at this time, caused by an emergency re-balance of the storage cluster due to a node failure Engineers are working on the issue currently and hope to have a resolution shortly In the mean time we expect certain services to operate slower than…
Hosting, Latest
Upstream issues with VoIP provider
by jon • • 0 Comments
12:15 – One of our VoIP providers is experiencing issues due to network problems. Their engineers are actively working on resolving the issue 12:30 – Their engineers are still working on the problem 12:45 – No further updates at this time 15:00 – Their team have been able to restore partial service and this is…
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Partial Network Outage
by jon • • 0 Comments
Friday 2nd March 2018 We are continuing to experience issues with one of our virtualisation farms at this time. Engineers are working on restoring the Hypervisor nodes, which will restore access to servers including some Glide mail stores, web-11 and some DSL / VPN authentication services which are also affected. On behalf of FidoNet, please…
Broadband, Bulletin Board, Planned Maintenance
DSL Emergency Maintenance
by jon • • 0 Comments
We have received notification from our DSL partners Zen Internet of emergency maintenance which may impact some customers Incident: Routing & Core Network – Emergency Maintenance – Manchester Central and Blackfriars exchanges We have become aware of a potential issue that could cause packet loss at Manchester Central and Blackfriars exchanges. An emergency…
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New SSL Certificates
by jon • • 0 Comments
It is that time of the year again when we need to update our SSL certificates as the old ones are in the process of expiring. Customers should not notice any difference unless you have specifically trusted a certificate due to a cert/hostname mismatch These days, most of our services use “SNI” which means…
London 2 (TFM120 - Telehouse West), Planned Maintenance
RAID Array failures – London
by jon • • 0 Comments
We have recently experienced a number of disk failures, all from a specific batch of Seagate disks purchased in the last 12-18 months. As a precaution we are in the process of performing full backups of key systems that use disks from this batch in case of any other (immediate) issues. On this…
Hosting, Planned Maintenance
web-11 temporary downtime
by jon • • 0 Comments
Further to the status update regarding disk failures, we are currently imaging and backing up web-11 We anticipate the server will be offline for approximately 30 minutes whilst the imaging process completes We had initially attempted to run a backup while the server was live, however this was putting too much of a…
Hosting, Latest, Planned Maintenance
Rolling Firmware Upgrades London / TFM120
by jon • • 1 Comment
Over the final Bank Holiday weekend of 2017 we will be performing rolling upgrades on our virtualisation framework located in London’s TFM120