We are aware of issues with some numbers which were ported to Fido Telecom due to a fault with one of our upstream providers. Our upstream provider is still investigating and hopes to have this issue resolved shortly. The problem only affects inbound calls on certain numbers which were ported to us from BT…
Hosting, Latest, Planned Maintenance
Problems registering new domains via eNOM
by jon • • 0 Comments
We are aware of issues registering new domains (and renewing existing domains) through eNom this morning Engineers are investigating and we hope to have the issue addressed within the next 2-3 hours. The problem relates to the automated pricing update / calculations which we have had to enable due to currency fluctuations brought on by…
Broadband, Planned Maintenance
Broadband Maintenance
by jon • • 0 Comments
A reminder that one of our supplier partners (Zen Internet) will be performing scheduled maintenance this evening between 22:00 and 06:00 During which time customers may experience disconnections and/or brief outages as Zen perform upgrades to their backbone and interconnects Please accept our apologies for any disruption which this essential maintenance may cause
Hosting, Planned Maintenance
vpsh6 reboot
by jon • • 0 Comments
We have identified issues with vpsh6 which require an emergency reboot in order to try to clear This reboot is scheduled to take place at 16:00 BST today Apologies for the short notice
Bulletin Board, Hosting, Planned Maintenance
Easter Weekend Maintenance
by jon • • 0 Comments
We will be taking the opportunity to install a number of updates and upgrades over the Easter weekend. During this time some services may operate in a degraded fashion, especially between 23:00 and 08:00 GMT These works include essential enhancements and security updates We thank you for your patience and wish you a…
Latest
A message from Jon Morby
by jon • • 0 Comments
What follows is a letter sent today from Jon Morby, Managing Director of FidoNet to our customers. This week has been a difficult week thanks to DDoS attacks and hardware failures. We have weathered well and, except for a few minor instances, customers thankfully haven’t really noticed the carnage. We did experience a major…
Bulletin Board, Planned Maintenance
Fido Glide Service Disruption
by jon • • 0 Comments
Following on from the storage server issues this morning, we are still busy recovering and verifying data stores and SQL databases to ensure no data has been lost, and optimising storage systems at the same time Currently, apps-store-3 is reporting potential inconsistencies in one of it’s databases and as a precaution, we have shut…
Bulletin Board, Latest, Planned Maintenance
Service Issues (12th April 2017)
by jon • • 0 Comments
We are aware of a number of services which are operating slowly or failing to respond Engineers are investigating and will posts updates in due course Affected sites include our support / live chat service and we are aware of this Engineers have identified the problem which relates to one of our centralised…
Hosting, London 2 (TFM120 - Telehouse West), Planned Maintenance
web-11 storage issues
by jon • • 0 Comments
We are aware of issues with the RAID storage unit attached to web-11 and our engineers are investigating further At this time it appears that 2 drives in the array have failed leaving the storage unit “at risk” We are working to replace the failed drives at this time and also taking the precaution…
Latest
All Clear – apps-store-1 (Glide Mail Store 1)
by jon • • 0 Comments
Following on from problems overnight with a failed security update, apps-store-1 has now been repaired and returned to service While the server was offline for maintenance a number of API related services were unavailable and a small number of mailboxes were also offline Under normal circumstances we would plan to offline a server before…