12:15 – One of our VoIP providers is experiencing issues due to network problems. Their engineers are actively working on resolving the issue
12:30 – Their engineers are still working on the problem
12:45 – No further updates at this time
15:00 – Their team have been able to restore partial service and this is being rolled out so service levels are constantly improving. We will issue an update as soon as full service is restored.
Note this only affects inbound calls to certain numbers. We operate a multi-vendor network to ensure the minimum of disruption. Outbound calls and inbound calls over the remainder of our carriers are unaffected by this outage.