At approximately 01:45 this morning we experienced a major failure in our Telehouse West location. Engineers were dispatched to site and worked to bring power back to the impacted servers, replacing failed components as they went. All physical hardware was restored by approximately 09:30 am however we were then left with huge database and disk…
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Glide Service Disruption
by jon • • 0 Comments
We are aware of issues with the Glide data store and are currently working on migrating customers to replacement hardware. As such there will be periods of limited access and possible down time. We apologies for the disruption caused while we work to resolve these hardware issues
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Security Policy Review (withdrawal of insecure TLS/SSL versions)
by jon • • 0 Comments
We regularly review the standards supported by our network. As part of our latest review we have decided to remove support for the following protocols as they are no longer considered secure by industry: TLS v1.0/v1.1 SSLv2/SSLv3 The only protocols which should now be used are TLS v1.2 or v1.3. In addition, there are concerns…
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Scheduled Maintenance – Easter Weekend
by jon • • 0 Comments
Advanced warning that we will be performing extended maintenance on parts of our network over the Easter Weekend which may result in some servers / services being offline while nodes are rebooted and security patches applied Specifically, multiple nodes within our virtualisation farm and mail server clusters will undergo reboots and patches at stages throughout…
Hosting, Latest
Service Issues – Glide
by jon • • 0 Comments
Glide Cluster Issues – UK We are aware of issues impacting some customers on the Fido Glide service when connecting to our London servers. Issues were first reported at approximately 11am UTC. Engineers are currently investigating these issues and hope to have an update shortly We apologise for any inconvenience caused to customers during this…
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Network Change Freeze
by jon • • 0 Comments
With the holiday season rapidly approaching, we are taking a responsible approach to network maintenance and imposing a complete change freeze between now and the end of the year. The purpose of a network change freeze is to ensure that critical services aren’t interrupted by maintenance at peak or sensitive times. We usually impose a…
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Broadband Network – Partner maintenance
by jon • • 0 Comments
Good Evening As part of Zen’s commitment to service improvement, we would like to inform you that we will be performing planned maintenance as part of Capacity Upgrades on our Core Network Maintenance window start: Mon 12th November 2018 23:00 GMT Maintenance window end: Tue 13th November 2018 06:00 GMT Expected impact duration: 45…
Planned Maintenance
Ceph/S3 Storage Network degraded
by jon • • 0 Comments
We are aware that part of our ceph based S3 storage cluster is currently degraded due to hardware failures Engineers are actively working to replace the faulty nodes and restore the service to 100% capacity In the mean time, some web services hosted on our shared web platform may be impacted (nodes such…
Planned Maintenance
Planned Network Maintenance 4th November 01:00-06:00
by jon • • 0 Comments
AT RISK We will be performing essential maintenance on our core switch network to apply security updates to the virtual chassis fabric During the upgrades, there will be a period of time when network connections will be disrupted as the switches reboot. Customers with redundant connections to the switch fabric should experience minimal disruption,…
Hosting, Planned Maintenance
Network maintenance 14th Oct 2018 – AT RISK
by jon • • 2 Comments
We will be performing emergency network maintenance between Sat 13th October @ 23:00 and Sunday 14th October at 06:00 during which time there may be a short disruption to services as engineers perform upgrades to core routers and switches on our network. This maintenance is essential to ensure the continued security of our network…