At about 18:45 we experienced an outage due to a faulty power unit in london-1 Engineers responded quickly and acted to replace the faulty component also relocating some equipment to different power sources to expedite their recovery. A small number of customer servers were affected, as well as one of our Virtuozzo host nodes (vpsh1).…
Hosting, Planned Maintenance
Planned Maintenance: web-11
by jon • • 0 Comments
We will be performing essential maintenance on web-11 this evening during one of our standard maintenance windows (00:00 – 04:00) We anticipate that web-11 will be unavailable between 00:30 and 01:30 as the server reboots to load a new kernel and while we perform disk maintenance.
Planned Maintenance
Planned Maintenance: Control Panel
by jon • • 0 Comments
We will be performing maintenance on the Fido Control panel this afternoon which may result in a brief period where the control panel becomes unavailable. No web sites will be affected, however you may find you are unable to access the front end control panel or billing systems during this essential maintenance.
CoLocation Centres, Hosting, Latest, London 2 (TFM120 - Telehouse West), Planned Maintenance
Cluster Service: Controller Reboot
by jon • • 0 Comments
Following the failure of one of our controller nodes this evening we have had to perform emergency maintenance on a core segment of the network to reboot one of the central data switches. The switch was refusing to learn the new data node addresses causing an imbalance in the network and affecting performance on the…
CoLocation Centres, Hosting, Latest
BT Broadband Customers unable to access Fido Services
by jon • • 0 Comments
Owing to a problem within BT’s network which started at approximately 12:07 today, customers of EntaNet and BT Broadband are unable to access services on the Fido network. BT and EntaNet are working to resolve the issues at this time. In the mean time we are also working to mitigate these issues, however we are…
Hosting, Planned Maintenance
web-11 emergency maintenance
by jon • • 0 Comments
Engineers are currently applying a security patch to web-11 During this emergency maintenance the server may become unresponsive briefly, and customers may experience temporary connection problems. We are working to minimise any disruption which this might cause, whilst ensuring that the utmost security is maintained at all times
Hosting
web-12 maintenance
by jon • • 0 Comments
We have discovered issues with the file system on web-12 and are currently performing maintenance and data retrieval from backups. Whilst this maintenance is underway the server and web sites will be offline. Please accept our apologies for this disruption. We are working on resolving these issues as quickly as possible
Bulletin Board, Hosting, Latest
web-11 technical problems
by jon • • 0 Comments
Whilst we believed we had resolved problems with web-11 yesterday, they seem to have re-appeared overnight. Engineers are investigating and we hope to have the problem resolved shortly. In the mean time, to ensure no emails are lost, we are in the process of disabling the SMTP server on this machine as we work to…
Bulletin Board, Latest, Planned Maintenance
web-11 reboot
by jon • • 0 Comments
Following reports of problems with the SMTP server on web-11 and an apparent issue with the anti virus / qmail daemons exhibiting a memory leak we are currently rebooting web-11 to try and resolve these issues and apply a kernel update with additional security enhancements which was released last week. We anticipate web-11 and the…
Latest
ADSL issues
by support • • 0 Comments
we are currently investigating a few instances of failed ADSL logins, we will update this status when we have further information updated : 0909am – we believe all the issues have been resolved now with those few users experiencing connection issues this morning, we are sorry for any inconvenience caused during this time.