We will be performing updates and upgrades to the OnApp Cloud during the Friday maintenance window Updates should take no more than 30 minutes and will be implemented during the window 22:00 to 04:00 BST During this time you may find your OnApp Virtual Machine reboots, and also that the control panel may…
Hosting, Planned Maintenance
Fido Apps Upgrades
by jon • • 0 Comments
We will be performing maintenance on the Fido Apps service on Friday evening from 22:00 through to 02:00 BST During this time customer access to mail stores may be affected briefly (less than 20 minutes) in each case. The upgrade is to resolve issues with AutoDiscover of ActiveSync settings, as well as to…
Latest
Spamcloud Control Panel
by jon • • 0 Comments
The SpamCloud Control Panel is currently offline following a system failure at approximately 08:45 this morning Engineers are investigating the fault currently
Latest
Outbound SIP Trunk issues
by jon • • 0 Comments
We are aware of an issue with one of our major upstream carriers which means a number of inbound and outbound calls are currently failing. Engineers are working on the problem and as soon as we have more information we will post an update
Latest
OnApp Cloud cluster 4 maintenance
by jon • • 0 Comments
One of the servers in the OnApp cluster #4 is experiencing issues currently and we are performing emergency maintenance on the cluster. As a result customers with virtual machines in the cluster may experience an unexpected reboot. Please accept our apologies for any inconvenience caused by this emergency maintenance
Latest
web-11 reboot
by jon • • 0 Comments
22:40 web-11 has started to experience issues which require an emergency reboot The server is currently rebooting and should be back within 5-10 minutes We apologise for the inconvenience caused by this emergency maintenance UPDATE: 22:45 Service has been restored
Planned Maintenance
vpsh6 maintenance
by jon • • 0 Comments
We have detected a potential problem with the storage array associated with vpsh6 and are performing emergency maintenance to avoid any risk of data loss As a result containers associated with vpsh6 will be unavailable for up to 30 minutes while we reboot and perform a disk repair Apologies for the short notice…
Planned Maintenance
Web Server Problems
by jon • • 0 Comments
We are currently aware of issues with web-21, web-13 and web-11 23:40 These servers share very few if any similarities or back ends. It appears that these servers are currently the subject of DDoS attack which we are in the process of blocking. We will update this post with more information as it is…
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Upsteam Provider failure – RESOLVED
by support • • 0 Comments
We are noting an issue with an upstream carrier for routing, which is affecting some customers with Broadband and hosting solutions with ourselves. The carrier is aware of their issues and are working to resolve these in the shortest possible time. We have updated our BGP routes to avoid the failed transit, customers with a…
Latest
vpsh6 emergency maintenance
by jon • • 0 Comments
at 08:00 this morning vpsh6 experienced an unexpected kernel failure Engineers are currently working on resolving the issue vpsh6 operates web nodes 12, 13 and 21. Customers on these containers will find their sites are currently affected. We will post more information as soon as we have it 08:15 – the failure…