We have detected a problem on web-11 which has been causing web pages to load / display slowly As a precaution we are applying recently released security updates and rebooting the server ahead of the business week. We anticipate a brief outage of no more than 5 minutes while the server reloads Apologies for any…
Category: Planned Maintenance
CoLocation Centres, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
RFO – Outage report 07.11.11
by jon • • 0 Comments
During the previously mentioned emergency maintenance to investigate and resolve issues with data errors on a line card in one of our border routers, affecting cross site links between Harbour Exchange and TeleHouse North there was an outage caused by an operational misconfiguration (human error). The outage lasted for approximately 45 minutes and started at…
Latest, Planned Maintenance
At Risk – Emergency Maintenance on cross site links
by jon • • 0 Comments
During routine maintenance and monitoring we have detected errors on one of the interfaces on our border network which forms part of the link between sites. We are about to undertake emergency maintenance to investigate these interface errors. We have a redundant network and as such this maintenance should be none service affecting, however during…
Bulletin Board, Planned Maintenance
Planned Maintenance: Hardware upgrades
by jon • • 0 Comments
We will be performing a number of hardware upgrades and OS reboots on Sunday May 1st between 2pm and 5pm. During this time services on web-11, vpsh4, vpsh6 will be unavailable for a period of time as the server is re-racked and rebooted. We will work to keep the disruption to an absolute minimum and…
Hosting, Latest, London 1 (Hex), Planned Maintenance
Emergency Maintenance Lon-1
by jon • • 0 Comments
At about 18:45 we experienced an outage due to a faulty power unit in london-1 Engineers responded quickly and acted to replace the faulty component also relocating some equipment to different power sources to expedite their recovery. A small number of customer servers were affected, as well as one of our Virtuozzo host nodes (vpsh1).…
Hosting, Planned Maintenance
Planned Maintenance: web-11
by jon • • 0 Comments
We will be performing essential maintenance on web-11 this evening during one of our standard maintenance windows (00:00 – 04:00) We anticipate that web-11 will be unavailable between 00:30 and 01:30 as the server reboots to load a new kernel and while we perform disk maintenance.
Planned Maintenance
Planned Maintenance: Control Panel
by jon • • 0 Comments
We will be performing maintenance on the Fido Control panel this afternoon which may result in a brief period where the control panel becomes unavailable. No web sites will be affected, however you may find you are unable to access the front end control panel or billing systems during this essential maintenance.
CoLocation Centres, Hosting, Latest, London 2 (TFM120 - Telehouse West), Planned Maintenance
Cluster Service: Controller Reboot
by jon • • 0 Comments
Following the failure of one of our controller nodes this evening we have had to perform emergency maintenance on a core segment of the network to reboot one of the central data switches. The switch was refusing to learn the new data node addresses causing an imbalance in the network and affecting performance on the…
Hosting, Planned Maintenance
web-11 emergency maintenance
by jon • • 0 Comments
Engineers are currently applying a security patch to web-11 During this emergency maintenance the server may become unresponsive briefly, and customers may experience temporary connection problems. We are working to minimise any disruption which this might cause, whilst ensuring that the utmost security is maintained at all times
Bulletin Board, Latest, Planned Maintenance
web-11 reboot
by jon • • 0 Comments
Following reports of problems with the SMTP server on web-11 and an apparent issue with the anti virus / qmail daemons exhibiting a memory leak we are currently rebooting web-11 to try and resolve these issues and apply a kernel update with additional security enhancements which was released last week. We anticipate web-11 and the…