Juniper engineers have requested access to our edge routers in order to run some diagnostics as part of a long standing JTAC incident we have open with them to review performance on certain L2TP sessions and issues with LCP monitoring. They have requested access to perform this monitoring Tuesday evening between midnight and 04:00…
Category: Planned Maintenance
Planned Maintenance
Network issue affecting some services
by jon • • 0 Comments
We are aware of issues affecting connectivity to certain servers on our backbone currently. Engineers are working on diagnosing the problem which started at approx 15:20 today. Whilst we initially believed the issue was resolved by 16:30 we are still seeing issues from certain hosts and are continuing to investigate the problem in conjunction with…
Hosting, Planned Maintenance
Postponed: web-21 planned upgrades – 10.10.2015
by jon • • 1 Comment
We are planning on upgrading web-21 on the evening of Saturday 10th October 2015 This maintenance will result in snapshots being taken of the existing web-21 during the coming week with a view to a final snapshot being taken Saturday afternoon and synchronised onto the new hardware. At which stage the old web-21 will…
Bulletin Board, CoLocation Centres, London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
AT RISK – Backbone maintenance 03.10.2015
by jon • • 0 Comments
As part of our continuing commitment to upgrade and enhance the Fido network backbone, we will be installing 3 additional switches into the ring between Telehouse North and Telehouse West on Saturday evening. The maintenance will involve inserting 3 new switches into the virtual chassis fabric and provisioning them in anticipation of connecting new customers in both locations over the…
CoLocation Centres, Hosting, Planned Maintenance
Emergency Maintenance – Line card reset
by jon • • 1 Comment
We believe we have identified an issue which has been causing a small amount of packet loss in the network following a configuration error during the upgrade / install process which was completed over the Bank Holiday weekend. We have scripted a configuration change which will roll out to the new core at 01:00 BST…
Bulletin Board, CoLocation Centres, Hosting, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), London-4 (TFM42 - Telehouse East), Planned Maintenance, US (East)
AT RISK – Extended Network Maintenance 28th – 31st August 2015
by jon • • 5 Comments
Please note that we will be performing extended maintenance to replace / upgrade a number of ether switches in our London Telehouse facility over the Bank Holiday weekend and install updated firmware on existing switches. The work will involve firmware upgrades and the implementation of a “Virtual Chassis” between the switches in both Telehouse North…
Planned Maintenance
POSTPONED – Router upgrades
by jon • • 0 Comments
We will be performing routine maintenance this evening to swap out line cards on one of our Juniper routers adding in additional 10 Gigabit ports We anticipate a minimal amount of disruption during this maintenance window as we upgrade a routing engine on one of the primary edge routers to increase performance and capacity on the…
Planned Maintenance
vpsh3 security update
by jon • • 0 Comments
We are in the process of applying an urgent security update to the virtualisation platform “vpsh3” Customers with VMs and/or VPS on this platform may find their nodes become unavailable briefly whilst the farm reboots between 05:40 and 06:00 We apologise for the short notice in relation to this urgent update and expect normal service…
Hosting, Latest, Planned Maintenance
fidonet.com down for maintenance
by jon • • 0 Comments
We have identified issues with the database behind the control panel and web site which drives fidonet.com Engineers are working on the current issues and whilst we had initially thought the problems to be minor, they are taking time to clear and address properly The site will be down overnight as we perform…
CoLocation Centres, London 2 (TFM120 - Telehouse West), Planned Maintenance
Emergency Maintenance 5-7th June
by jon • • 0 Comments
Following on from the failure of IP House operated by iRack Networks Ltd (and previously also Media City in Salford Manchester) we have been forced to take emergency action to secure customer servers and all customer data housed within the IP House London facility. Steps have been taken to migrate all customer data and servers securely…