Category: Latest

We will be conducting planned maintenance to upgrade the software on our core network switches during the early hours of Saturday and Sunday mornings. This will be a rolling upgrade and will affect all services at some point as each switch reboots in turn to complete upgrade. All services may experience an outage of upto…

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At approximately 9:20am our monitoring systems alerted us to a core network outage, this was only brief, and by the time our engineers started making checks the network was re-converging from a bgp failure on one of our core routers. We are still trying to identify the cause of the bgp failure and will provide…

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We will be taking the Fidonet Portal down for planned maintenance this evening from 10pm to perform a number of upgrades on the back end systems. This should take no more than a couple of hours and will not impact any customer services. It will not be possible to access the portal to place orders…

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Following on from Last Sunday’s Maintenance which didnt fully complete. We will be conducting planned maintenance to migrate Web-11 onto new hardware starting at 11pm on Saturday 2nd Nov 2019. We would hope to complete this work by 11am Sunday morning. During this time, any websites hosted on this server will be unavailable and you…

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We will be conducting planned maintenance to migrate Web-11 onto new hardware starting at 11pm on Sunday 27th Oct 2019. We would hope to complete this work by 7am Monday morning. During this time, any websites hosted on this server will be unavailable and you will not be able to access emails during this maintenance.…

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We are currently conducting emergency maintenance on two of the four mail stores used by the glide email platform. Users whose mail is held on those 2 stores will be unable to access their mail while this is ongoing. We don’t expect this to last more than an hour and will update shortly when this…

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08:45 We are currently experiencing an outage with one of our VM nodes in London. This is currently being investigated, however this has caused some issues with customers accessing the Glide email platform, some Fidotalk services amongst others. We are continuing to investigate and will update shortly. Update: 10:15 We have identified a potential bug…

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We are going to be performing some updates to our core network overnight on Friday 6th & Saturday 7th September 2019. This maintenance is to migrate the network over to a new Juniper QFX switching backbone, which gives us a much higher density of 10gb ports and also adds 100gb ports to all sites to…

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We are conducting some emergency maintenance on one of our Core BGP routers tonight to perform a firmware upgrade on advice from the vendor. Due to the resiliency within our network this should not cause any outages for a majority of customers, however it will cause a small outage for our DSL customers during this…

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