At approximately 01:45 this morning we experienced a major failure in our Telehouse West location. Engineers were dispatched to site and worked to bring power back to the impacted servers, replacing failed components as they went. All physical hardware was restored by approximately 09:30 am however we were then left with huge database and disk…
Category: Latest
Latest
Glide Service Disruption
by jon • • 0 Comments
We are aware of issues with the Glide data store and are currently working on migrating customers to replacement hardware. As such there will be periods of limited access and possible down time. We apologies for the disruption caused while we work to resolve these hardware issues
Latest
Security Policy Review (withdrawal of insecure TLS/SSL versions)
by jon • • 0 Comments
We regularly review the standards supported by our network. As part of our latest review we have decided to remove support for the following protocols as they are no longer considered secure by industry: TLS v1.0/v1.1 SSLv2/SSLv3 The only protocols which should now be used are TLS v1.2 or v1.3. In addition, there are concerns…
Latest
Scheduled Maintenance – Easter Weekend
by jon • • 0 Comments
Advanced warning that we will be performing extended maintenance on parts of our network over the Easter Weekend which may result in some servers / services being offline while nodes are rebooted and security patches applied Specifically, multiple nodes within our virtualisation farm and mail server clusters will undergo reboots and patches at stages throughout…
Hosting, Latest
Service Issues – Glide
by jon • • 0 Comments
Glide Cluster Issues – UK We are aware of issues impacting some customers on the Fido Glide service when connecting to our London servers. Issues were first reported at approximately 11am UTC. Engineers are currently investigating these issues and hope to have an update shortly We apologise for any inconvenience caused to customers during this…
Latest
Network Change Freeze
by jon • • 0 Comments
With the holiday season rapidly approaching, we are taking a responsible approach to network maintenance and imposing a complete change freeze between now and the end of the year. The purpose of a network change freeze is to ensure that critical services aren’t interrupted by maintenance at peak or sensitive times. We usually impose a…
Latest
Broadband Network – Partner maintenance
by jon • • 0 Comments
Good Evening As part of Zen’s commitment to service improvement, we would like to inform you that we will be performing planned maintenance as part of Capacity Upgrades on our Core Network Maintenance window start: Mon 12th November 2018 23:00 GMT Maintenance window end: Tue 13th November 2018 06:00 GMT Expected impact duration: 45…
Latest
Intermittent networking issues 20/21 Sep
by jon • • 0 Comments
After extensive investigation, engineers believe they have isolated and resolved a networking issue which impacted a small number of hosts and services on our network, including web-11 and portions of the Glide email service. This has been traced to a faulty vSwitch in our virtualisation cluster and has since been patched and updated Please…
Latest
Glide email service issues
by jon • • 0 Comments
Engineers are aware of connectivity issues with the Glide email service, and problems with sending large attachments We are working on this issue currently and hope to have an update shortly Apologies for any inconvenience this temporary disruption may be causing UPDATE Engineers have traced the fault to a recently…
CoLocation Centres, Hosting, Latest, Planned Maintenance
Core Network Instability
by jon • • 0 Comments
We are aware of some minor instability with certain core servers at this time, caused by an emergency re-balance of the storage cluster due to a node failure Engineers are working on the issue currently and hope to have a resolution shortly In the mean time we expect certain services to operate slower than…