The utility power in Telecity Meridian Gate has failed. Whilst our equipment is currently running on UPS this will run out of power shortly unless utility power is restored. The network should be treated at-risk to a further incident until the Meridian Gate power issues are resolved.
Broadband
ADSL Network Issues
by jon • • 0 Comments
Following on from and as a direct result of the power failure at TeleCity Redbus today, Enta Net (our ADSL partner) experienced an issue with part of their DSL network which resulted in connections not being passed from their network to our network. Engineers were sent to site and worked to repair / replace equipment…
CoLocation Centres, Hosting, London 1 (Hex)
Redbus Power Failure
by jon • • 5 Comments
We are currently experiencing issues with the mains power supplying the 7th floor infrastructure at Harbour Exchange 6/7. Power has not been transferred to the UPS and generator systems due to a fault that is currently being investigated and this has resulted in a loss of power to 7th floor customer equipment at the site.…
Latest
Planned Maintenance under way
by jon • • 1 Comment
Previously notified planned maintenance https://status.fido.net/2011/04/24/planned-maintenance-hardware-upgrades/ is now under way Affected machines include web-11 vpsh2 vpsh4 R1 Backup Server We hope to have these machines restored within the next hour After which we will start work on vpsh6 web-12 relay-1 redmail.com service and other dedicated customer servers (who have been notified directly)
Hosting
Network Issues
by jon • • 2 Comments
We are aware of networking issues with connections via Level 3 and Deutsche Telecom through the Arbinet Data Exchange. Engineers are investigating these issues currently and have as a temporary measure shut down the affected connections until contact can be made with the relevant technicians in the US / Germany
Bulletin Board, Planned Maintenance
Planned Maintenance: Hardware upgrades
by jon • • 0 Comments
We will be performing a number of hardware upgrades and OS reboots on Sunday May 1st between 2pm and 5pm. During this time services on web-11, vpsh4, vpsh6 will be unavailable for a period of time as the server is re-racked and rebooted. We will work to keep the disruption to an absolute minimum and…
Bulletin Board, CoLocation Centres, London 3 (TFM3 - Telehouse North)
TeleHouse switch failure
by jon • • 0 Comments
Overnight we detected errors on a switch in Telehouse which provides connectivity to London-3. Following further tests today it was determined that a serious fault had developed with the hardware and engineers were despatched to investigate further. A faulty unit was identified and replaced at 21:58 this evening which will have resulted in a brief…
Bulletin Board
Fido Apps Upgrades
by jon • • 0 Comments
The planned overnight upgrade of the Fido Apps service has unfortunately taken longer than anticipated. Whilst the database upgrade should have been completed by 05:00 there were some complications with one of the back end databases (ex1) which have resulted in an overrun. Customers who are located on this server will be unable to access…
Hosting, Latest
network issues
by jon • • 0 Comments
At approximately 14:00 today we experienced a problem with one of our core routers which resulted in a number of peering sessions dropping and some instability as a result. Engineers were quick to respond and dealt with the hardware issue, restoring normal resilient services by 14:20. We would like to apoligise to any customers affected…
Hosting
web-12 database issues
by jon • • 0 Comments
We are aware of problems with web-12’s database this morning and engineers are investigating. We hope to have these issues resolved shortly, however in the mean time some websites are affected as well as control panel access to this server.