12:15 – One of our VoIP providers is experiencing issues due to network problems. Their engineers are actively working on resolving the issue 12:30 – Their engineers are still working on the problem 12:45 – No further updates at this time 15:00 – Their team have been able to restore partial service and this is…
Category: Latest
Latest
Partial Network Outage
by jon • • 0 Comments
Friday 2nd March 2018 We are continuing to experience issues with one of our virtualisation farms at this time. Engineers are working on restoring the Hypervisor nodes, which will restore access to servers including some Glide mail stores, web-11 and some DSL / VPN authentication services which are also affected. On behalf of FidoNet, please…
Latest
New SSL Certificates
by jon • • 0 Comments
It is that time of the year again when we need to update our SSL certificates as the old ones are in the process of expiring. Customers should not notice any difference unless you have specifically trusted a certificate due to a cert/hostname mismatch These days, most of our services use “SNI” which means…
Hosting, Latest, Planned Maintenance
Rolling Firmware Upgrades London / TFM120
by jon • • 1 Comment
Over the final Bank Holiday weekend of 2017 we will be performing rolling upgrades on our virtualisation framework located in London’s TFM120
Latest
Inbound problems with ported numbers
by jon • • 0 Comments
We are aware of issues with some numbers which were ported to Fido Telecom due to a fault with one of our upstream providers. Our upstream provider is still investigating and hopes to have this issue resolved shortly. The problem only affects inbound calls on certain numbers which were ported to us from BT…
Hosting, Latest, Planned Maintenance
Problems registering new domains via eNOM
by jon • • 0 Comments
We are aware of issues registering new domains (and renewing existing domains) through eNom this morning Engineers are investigating and we hope to have the issue addressed within the next 2-3 hours. The problem relates to the automated pricing update / calculations which we have had to enable due to currency fluctuations brought on by…
Latest
A message from Jon Morby
by jon • • 0 Comments
What follows is a letter sent today from Jon Morby, Managing Director of FidoNet to our customers. This week has been a difficult week thanks to DDoS attacks and hardware failures. We have weathered well and, except for a few minor instances, customers thankfully haven’t really noticed the carnage. We did experience a major…
Bulletin Board, Latest, Planned Maintenance
Service Issues (12th April 2017)
by jon • • 0 Comments
We are aware of a number of services which are operating slowly or failing to respond Engineers are investigating and will posts updates in due course Affected sites include our support / live chat service and we are aware of this Engineers have identified the problem which relates to one of our centralised…
Latest
All Clear – apps-store-1 (Glide Mail Store 1)
by jon • • 0 Comments
Following on from problems overnight with a failed security update, apps-store-1 has now been repaired and returned to service While the server was offline for maintenance a number of API related services were unavailable and a small number of mailboxes were also offline Under normal circumstances we would plan to offline a server before…
Latest
Glide mail store issues (store-1)
by jon • • 0 Comments
We are currently experiencing issues with apps-store-1 in the Glide cluster. Whilst this server currently only directly serves approximately 2% of our customer base, it is also a logging and lookup server and due to technical issues with this server customers may experience some issues access email via the web interface at this time…