This evening we detected a faulty power relay feeding cloud clusters 2 and 6. The fault was resulting in disconnects and unexpected reboots on both clusters. Engineers were despatched and the faulty relay replaced at approximately 23:30 during which time both clusters may have become inaccessible briefly. Apologies for any inconvenience caused by this unplanned…
Category: Bulletin Board
Bulletin Board, Hosting, Planned Maintenance
Maintenance: Network Upgrades – 1st March
by jon • • 1 Comment
We will be performing reboots of our border router and associated switches in TeleHouse Thursday 1st March between 01:00 and 03:00 in order to upgrade fiber modules and available memory in each device. During this maintenance there will be a brief outage to the network and connected customers. Customers with redundant feeds and dual connections…
Bulletin Board, Latest
Fido Cloud (cluster 6)
by jon • • 1 Comment
Cluster 6 has experienced a disk reset causing nodes linked to that cluster to freeze. We are currently rebooting the cluster controller and investigating and working on a resolution at this time
Bulletin Board, Latest
Horde IMP bookmark issues
by jon • • 0 Comments
Some customers have reported problems accessing their individual (domain aliased) webmail client using bookmarks. There have been some general security updates as well as recent issues with DNS aliases which can cause a number of problems. In either case, generally the resolution is to update the bookmark and remove the /imp/blah/blah.php from the end of…
Bulletin Board, Planned Maintenance
Planned Maintenance: Hardware upgrades
by jon • • 0 Comments
We will be performing a number of hardware upgrades and OS reboots on Sunday May 1st between 2pm and 5pm. During this time services on web-11, vpsh4, vpsh6 will be unavailable for a period of time as the server is re-racked and rebooted. We will work to keep the disruption to an absolute minimum and…
Bulletin Board, CoLocation Centres, London 3 (TFM3 - Telehouse North)
TeleHouse switch failure
by jon • • 0 Comments
Overnight we detected errors on a switch in Telehouse which provides connectivity to London-3. Following further tests today it was determined that a serious fault had developed with the hardware and engineers were despatched to investigate further. A faulty unit was identified and replaced at 21:58 this evening which will have resulted in a brief…
Bulletin Board
Fido Apps Upgrades
by jon • • 0 Comments
The planned overnight upgrade of the Fido Apps service has unfortunately taken longer than anticipated. Whilst the database upgrade should have been completed by 05:00 there were some complications with one of the back end databases (ex1) which have resulted in an overrun. Customers who are located on this server will be unable to access…
Bulletin Board, Hosting, Latest
web-11 technical problems
by jon • • 0 Comments
Whilst we believed we had resolved problems with web-11 yesterday, they seem to have re-appeared overnight. Engineers are investigating and we hope to have the problem resolved shortly. In the mean time, to ensure no emails are lost, we are in the process of disabling the SMTP server on this machine as we work to…
Bulletin Board, Latest, Planned Maintenance
web-11 reboot
by jon • • 0 Comments
Following reports of problems with the SMTP server on web-11 and an apparent issue with the anti virus / qmail daemons exhibiting a memory leak we are currently rebooting web-11 to try and resolve these issues and apply a kernel update with additional security enhancements which was released last week. We anticipate web-11 and the…
Bulletin Board, CoLocation Centres, Latest, Planned Maintenance
All Clear: Maintenance Complete
by jon • • 0 Comments
Tonight’s maintenance work is now complete. All switches were upgraded as planned and the ring is once again complete and resilient to a fibre break.