Overnight we detected errors on a switch in Telehouse which provides connectivity to London-3. Following further tests today it was determined that a serious fault had developed with the hardware and engineers were despatched to investigate further. A faulty unit was identified and replaced at 21:58 this evening which will have resulted in a brief…
Author: jon
Bulletin Board
Fido Apps Upgrades
by jon • • 0 Comments
The planned overnight upgrade of the Fido Apps service has unfortunately taken longer than anticipated. Whilst the database upgrade should have been completed by 05:00 there were some complications with one of the back end databases (ex1) which have resulted in an overrun. Customers who are located on this server will be unable to access…
Hosting, Latest
network issues
by jon • • 0 Comments
At approximately 14:00 today we experienced a problem with one of our core routers which resulted in a number of peering sessions dropping and some instability as a result. Engineers were quick to respond and dealt with the hardware issue, restoring normal resilient services by 14:20. We would like to apoligise to any customers affected…
Hosting
web-12 database issues
by jon • • 0 Comments
We are aware of problems with web-12’s database this morning and engineers are investigating. We hope to have these issues resolved shortly, however in the mean time some websites are affected as well as control panel access to this server.
Hosting, Latest, London 1 (Hex), Planned Maintenance
Emergency Maintenance Lon-1
by jon • • 0 Comments
At about 18:45 we experienced an outage due to a faulty power unit in london-1 Engineers responded quickly and acted to replace the faulty component also relocating some equipment to different power sources to expedite their recovery. A small number of customer servers were affected, as well as one of our Virtuozzo host nodes (vpsh1).…
Hosting, Planned Maintenance
Planned Maintenance: web-11
by jon • • 0 Comments
We will be performing essential maintenance on web-11 this evening during one of our standard maintenance windows (00:00 – 04:00) We anticipate that web-11 will be unavailable between 00:30 and 01:30 as the server reboots to load a new kernel and while we perform disk maintenance.
Planned Maintenance
Planned Maintenance: Control Panel
by jon • • 0 Comments
We will be performing maintenance on the Fido Control panel this afternoon which may result in a brief period where the control panel becomes unavailable. No web sites will be affected, however you may find you are unable to access the front end control panel or billing systems during this essential maintenance.
CoLocation Centres, Hosting, Latest, London 2 (TFM120 - Telehouse West), Planned Maintenance
Cluster Service: Controller Reboot
by jon • • 0 Comments
Following the failure of one of our controller nodes this evening we have had to perform emergency maintenance on a core segment of the network to reboot one of the central data switches. The switch was refusing to learn the new data node addresses causing an imbalance in the network and affecting performance on the…
CoLocation Centres, Hosting, Latest
BT Broadband Customers unable to access Fido Services
by jon • • 0 Comments
Owing to a problem within BT’s network which started at approximately 12:07 today, customers of EntaNet and BT Broadband are unable to access services on the Fido network. BT and EntaNet are working to resolve the issues at this time. In the mean time we are also working to mitigate these issues, however we are…
Hosting, Planned Maintenance
web-11 emergency maintenance
by jon • • 0 Comments
Engineers are currently applying a security patch to web-11 During this emergency maintenance the server may become unresponsive briefly, and customers may experience temporary connection problems. We are working to minimise any disruption which this might cause, whilst ensuring that the utmost security is maintained at all times