We are aware that part of our ceph based S3 storage cluster is currently degraded due to hardware failures Engineers are actively working to replace the faulty nodes and restore the service to 100% capacity In the mean time, some web services hosted on our shared web platform may be impacted (nodes such…
Tag: Emergency Maintenance
Hosting, Planned Maintenance
Hacked By Shade
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Planned Maintenance
apps-store-3 emergency maintenance
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Following on from the errors discovered on apps-store-2 we are performing emergency maintenance on apps-store-3 at this time to address internal authentication issues As such, customers with mail on apps-store-3 may have issues accessing these mailboxes while engineers work to resolve the issue between this node and the authentication servers. We hope to restore…
Latest, Planned Maintenance
apps-store-2 emergency maintenance
by jon • • 0 Comments
Owing to an application level failure, we have been forced to reset and reboot apps-store-2 in order to try and address a performance issue on this node. Customers with email stored on this node will have been unable to access their emails from 13:33 today through to approximately 14:00 We would like to…
CoLocation Centres, Planned Maintenance
AT RISK – Juniper maintenance – 2nd-3rd Feb 2016
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Juniper engineers have requested access to our edge routers in order to run some diagnostics as part of a long standing JTAC incident we have open with them to review performance on certain L2TP sessions and issues with LCP monitoring. They have requested access to perform this monitoring Tuesday evening between midnight and 04:00…
Planned Maintenance
Network issue affecting some services
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We are aware of issues affecting connectivity to certain servers on our backbone currently. Engineers are working on diagnosing the problem which started at approx 15:20 today. Whilst we initially believed the issue was resolved by 16:30 we are still seeing issues from certain hosts and are continuing to investigate the problem in conjunction with…
Hosting
web-21 failure
by jon • • 0 Comments
We are experiencing technical issues with web-21 and as a result have taken the decision to migrate customers onto web-22 which is a considerably more powerful server, with more storage and a higher level of performance. Unfortunately owing to the nature of the failure and the rescue/recovery/migration method required to minimise any physical downtime,…
CoLocation Centres, Hosting, Planned Maintenance
Emergency Maintenance – Line card reset
by jon • • 1 Comment
We believe we have identified an issue which has been causing a small amount of packet loss in the network following a configuration error during the upgrade / install process which was completed over the Bank Holiday weekend. We have scripted a configuration change which will roll out to the new core at 01:00 BST…
Planned Maintenance
Emergency reboots for security update
by jon • • 0 Comments
An automatic vendor supplied security update in response to the recent glibc vulnerability has resulted in a number of servers experiencing difficulties this morning requiring reboots. Engineers are currently working to reboot and restore affected servers which include web servers and virtualisation nodes. During these reboots certain shared web servers will be offline…
Bulletin Board, Hosting, Latest, Planned Maintenance
web-21 emergency maintenance
by jon • • 0 Comments
We have identified an issue with the network interfaces in web-21 which require a hardware replacement. We are currently synchronising data from web-21 onto a new server and intend to perform a “swap” overnight. Customers may notice an extended period of downtime while we perform a final sync before putting the new server live. This…