31st May – Update Owing to certain issues with AS community handling in the maintenance release installed yesterday we are planning a further “emergency” maintenance upgrade this evening with an additional patch which resolves issues with community handling in this release. We anticipate a brief outage at 11pm to transit routes via Tiscali and NTT…
Bulletin Board, Hosting, Latest, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
The main control panel server has been experiencing some technical difficulties over the last 24-48 hours. As a precaution we have reverted to backup hardware and have taken the main server offline for a full diagnostic. As a result customers may notice slightly slower response times from the control panel. We apologies in advance for…
Bulletin Board, Latest
Fax2Email Service Delays
by jon • • 0 Comments
We are aware of problems at our upstream telco which are causing issues with some fax2email accounts. Our service provider’s engineers are actively working on the problem and hope to have the issue resolved soon.
Bulletin Board, Planned Maintenance
Fabric Reload Required
by jon • • 0 Comments
As a result of last night’s network problems we are rolling out modifications to our core fabric which will require a reload of each core cisco on our network. We have already performed a reload at THN and IPH this morning as part of emergency remedial maintenance. We plan on performing a reload in HEX…
Bulletin Board, Hosting, Latest, London 3 (TFM3 - Telehouse North)
Outage Report
by jon • • 1 Comment
At approximately 03:10 this morning we experienced what appears to be the culmination of a memory leak on one of our core routers which caused the Cisco Express Forwarding (CEF) table to crash on said router. The problem was cleared by 06:10 this morning however there would have been up to a 3 hour window…
CoLocation Centres, London 2 (TFM120 - Telehouse West), Planned Maintenance
Switch Upgrades (continued)
by jon • • 0 Comments
There will be a brief outage at 2am Friday morning while we update the firmware on one of our core switches at London-2 (IPH). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net
Bulletin Board, CoLocation Centres, Latest, London 1 (Hex), Planned Maintenance
Switch Upgrades
by jon • • 1 Comment
There will be a brief outage at 2am Thursday morning while we update the firmware on one of our core switches at London-1 (Hex). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net
Bulletin Board, Hosting, Latest, Planned Maintenance
Control Panel Upgrades
by jon • • 0 Comments
This upgrade has now been scheduled for Monday morning at 08:00 UTC In order to facilitate these upgrades we need to disable the control panel for roughly 1 hour today, Sunday 11th at 18:00 in order to perform a complete static backup of all databases and files to ensure a safe back out strategy in…
Broadband, Planned Maintenance
Maintenance on Broadband Network
by jon • • 0 Comments
BT have given advance notice of Planned Engineering Works that will affect one of our 622 Centrals. Work to replace a damaged cable will commence on 20th March 2007 at 22.00hrs and will take upto 10 hours to complete. Therefore there is a potential that the Telehouse 1 central pipe will be unavailable for all…
CoLocation Centres, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
Router Maintenance
by jon • • 0 Comments
We will be performing routine maintenance on our border routers Sunday evening which will result in a reboot / reload of sessions on each router. The impact of this should be minimal as you have connections to redundant routers. The plan is to reboot Hex at approximately 11pm IP House at midnight TeleHouse North at…