Owing to a maintenance error by our fibre provider over night, we have been experiencing some issues with asymmetric routing This has had an adverse effect on some sites we host, and we are investigating why despite having redundant services in place that some customer’s have been unable to contact their sites as a result…
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex)
vpsh1 failure
by jon •
** UPDATE ** vpsh1 has now been replaced. It appears to have been a hardware problem which manifested itself overnight and caused a reboot / hang of the server. Engineers spent the first part of the morning restoring service to affected VPS containers by migrating the data onto functioning servers, and then worked to identify…
Hosting, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
Following on from routine maintenance overnight, we have experienced some technical issues which have resulted in a longer than anticipated outage for the Fido Control Panel. Our engineers are actively working on a solution, and we hope to restore control panel access within the next 2-3 hours. Please accept our apologies for any inconvenience this…
Broadband, CoLocation Centres, London 2 (TFM120 - Telehouse West)
RFO: 29.09.08
by jon •
At approximately 18:15 BST whilst engineers were working in one of our racks in IP House a power cable feeding one of our core routers became dislodged from the distribution board.
Broadband
DSL Problems
by jon • • 0 Comments
Engineers are currently investigating a problem at Telehouse which is causing connectivity problems over the ADSL and ADSL2 platforms. We will post more information once the problems have been properly identified and cleared Jon
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
Planned Maintenance – 31.07.08
by jon • • 0 Comments
Window Commences: 2008-07-31 23:00:00 GMT (UTC + 0) Window Concludes: 2008-08-01 06:00:00 GMT (UTC + 0) During the above window the fibre links between each of our 3 UK sites will be taken off line for approximately 10 minutes at a time to perform maintenance and upgrades. Whilst these upgrades are performed traffic between sites…
Planned Maintenance
Emergency Network Maintenance
by jon • • 0 Comments
It was necessary to reboot one of the core switches this morning in order to clear a buffer issue and apply the same update as was applied earlier this week to other core switches. As such customers may have noticed a brief period overnight where their connectivity was affected as the switch was rebooted. We…
Planned Maintenance
Routine Maintenance
by jon • • 0 Comments
UPDATE Thursday 17th July Maintenance has now been completed. ===== Monday 14th July We will be performing routine maintenance Thursday morning Maintenance will commence at approximately 3:30 am and we anticipate it should be concluded by 04:30 During this time each of our Cisco switches will be rebooted in turn to apply new settings /…
Broadband
ADSL Outage
by jon • • 0 Comments
Owing to a problem with a router between ourselves and our upstream provider, we lost routing to the ADSL network at approximately 11:30 UTC (12:30 local) today. The problem was traced to a corrupted OSPF table and this was flushed restoring service at 11:55 (UTC) (12:55 local) We would like to apologise to all customers…
Latest
ADSL issues
by jon • • 0 Comments
due to a network outage at our upstream provider, some of our ADSL clients experienced a loss in connectivity, this outage was quickly resolved and clients reconnected. should any clients have connection issues and a ‘3 minute reboot’ of your router does not help, please call us for advice. We can only apologise for the…