Good Afternoon, The Datahop London metro network experienced a network outage this afternoon between 1550 and 1637. We believe we have isolated the cause of this outage and all customers should now be restored, except those terminating in Goswell Road. We have an engineer en-route and will keep you updated. Apologies for any inconvenience caused.
Latest
LINX Instability
by jon • • 2 Comments
There currently appears to be a DDoS attack flooding the LINX network, this is bringing levels of instability across the whole of the UK Internet and affecting multiple service providers. We are working to resolve the issues and attempting to shut down our LINX peering currently, however the volume of traffic we are seeing is…
Planned Maintenance
LINX Maintenance
by jon • • 0 Comments
Advanced notice that LINX will be performing maintenance between 00:00 and 06:00 on June 11th which may result in problems connecting to peers over the LINX Juniper LAN It is hoped that the outage as a result of this maintenance is kept to a minimum and from our side will be limited to a 5…
Hosting
web-11 emergency reboot
by jon • • 0 Comments
Following a minor Plesk security update web-11 appears to have completely lost its IPv6 stack After a few minutes of attempting to recover this cleanly we have taken the view that an emergency reboot is probably the best option. Web sites hosted on web-11 will be unavailable for 5 minutes or so as this machine…
Hosting, Latest
RFO Core network disruption
by jon • • 0 Comments
At approximately 21:30 BST this evening we experienced a fairly major disruption to part of our core network, which appears to have been the result of a loopback within the core network. To protect itself the network in TeleHouse (London 3) shut down the affected ports, however this had the side effect of isolating itself…
Broadband
ADSL Network Maintenance
by jon • • 0 Comments
Following the upgrades over the weekend we have identified an issue with PPPoE/LCP negotiation which affects Sonicwall routers. Firebrick have released a firmware update which overcomes this issue, and we intend to roll the firmware update out to the primary LNS Wednesday evening during the usual mid week maintenance window. The actual upgrades will…
Hosting
web-11 maintenance
by support • • 1 Comment
We are aware of some issues connecting to services on web-11 currently Engineers are investigating the issues and expect to have service restored shortly Please accept our apologies for any inconvenience caused by this unscheduled maintenance
Latest
DSL Network Firmware Upgrades
by jon • • 2 Comments
We will be performing maintenance on the ADSL network over the weekend to upgrade the firmware on our core routers. This is in response to the earlier unexpected resets which have now been tracked to a problem with the BGP implementation on the Firebrick. We have worked with the vendors and now have a firmware…
Broadband
Unexpected DSL Reset
by jon • • 0 Comments
During minor routine maintenance this evening at approx 23:30 BST to add additional peers to our network, one of our LNS router’s BGP sessions flapped causing a brief outage for customers connected through lns-1 which is one of our Firebrick routers. After some investigation we believe we have traced this to an issue with the…
CoLocation Centres, London 2 (TFM120 - Telehouse West), Planned Maintenance
Firmware update DBC – core-2-b2
by jon • • 2 Comments
We need to perform a reboot of core-2-b2 in DBC this evening to load a new firmware release, which will bring this switch up to date and enable certain IPv6 features currently missing or disabled due to bugs. The reboot should take approximately 5 minutes, during which time access to some of our Virtuozzo clusters…