Category: Planned Maintenance

Planned changes and maintenance. Things we intend to do going forwards. Plans and road map

by jon • October 1, 2007 • 0 Comments

We are planning on rolling out kernel patches to the Virtuozzo servers Wednesday evening (3rd). This will result in VPS’s hosted on the Virtuozzo environment being unavailable for up to 30 minutes at a time whilst the servers reboot. Maintenance is scheduled to commence at 01:00 and should be completed by 04:00 During this time…

Windows Updates

by jon • September 8, 2007 • 0 Comments

Our windows hosting platforms are undergoing patching at this time and services hosted on these Windows servers will be unavailable whilst the patches are installed and the servers are rebooted. We will post again when the latest updates have been installed and normal service is resumed. UPDATE @ 22:15 08/09/07 10 of our 11 windows…

Upgrades to Plesk 8.2

by jon • August 18, 2007 • 0 Comments

Over the coming weeks we will be upgrading all Plesk nodes to Plesk 8.2.0 More information on Plesk 8.2 can be found in the following documents. What’s New in Plesk 8.2 (PDF, 304KB) Plesk Datasheet (PDF, 166KB) We will work to minimise any disruption caused by these upgrades which will be performed overnight during normal…

Router Upgrades

by jon • May 29, 2007 • 0 Comments

31st May – Update Owing to certain issues with AS community handling in the maintenance release installed yesterday we are planning a further “emergency” maintenance upgrade this evening with an additional patch which resolves issues with community handling in this release. We anticipate a brief outage at 11pm to transit routes via Tiscali and NTT…

Control Panel Maintenance

by jon • May 15, 2007 • 0 Comments

The main control panel server has been experiencing some technical difficulties over the last 24-48 hours. As a precaution we have reverted to backup hardware and have taken the main server offline for a full diagnostic. As a result customers may notice slightly slower response times from the control panel. We apologies in advance for…

Fabric Reload Required

by jon • April 17, 2007 • 0 Comments

As a result of last night’s network problems we are rolling out modifications to our core fabric which will require a reload of each core cisco on our network. We have already performed a reload at THN and IPH this morning as part of emergency remedial maintenance. We plan on performing a reload in HEX…

Switch Upgrades (continued)

by jon • April 12, 2007 • 0 Comments

There will be a brief outage at 2am Friday morning while we update the firmware on one of our core switches at London-2 (IPH). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net

Switch Upgrades

by jon • April 10, 2007 • 1 Comment

There will be a brief outage at 2am Thursday morning while we update the firmware on one of our core switches at London-1 (Hex). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net

Control Panel Upgrades

by jon • March 11, 2007 • 0 Comments

This upgrade has now been scheduled for Monday morning at 08:00 UTC In order to facilitate these upgrades we need to disable the control panel for roughly 1 hour today, Sunday 11th at 18:00 in order to perform a complete static backup of all databases and files to ensure a safe back out strategy in…

Maintenance on Broadband Network

by jon • March 7, 2007 • 0 Comments

BT have given advance notice of Planned Engineering Works that will affect one of our 622 Centrals. Work to replace a damaged cable will commence on 20th March 2007 at 22.00hrs and will take upto 10 hours to complete. Therefore there is a potential that the Telehouse 1 central pipe will be unavailable for all…