At approximately 15:30 today a 3rd party engineer installing additional fibre to one of our core racks in Telehouse North accidentally caused the power to one of our core routers to be lost. This problem was identified quickly and power was restored, however the power spike caused by the failure seems to have resulted in…
Category: Latest
Bulletin Board, Latest
Fido Cloud (cluster 6)
by jon • • 1 Comment
Cluster 6 has experienced a disk reset causing nodes linked to that cluster to freeze. We are currently rebooting the cluster controller and investigating and working on a resolution at this time
Bulletin Board, Latest
Horde IMP bookmark issues
by jon • • 0 Comments
Some customers have reported problems accessing their individual (domain aliased) webmail client using bookmarks. There have been some general security updates as well as recent issues with DNS aliases which can cause a number of problems. In either case, generally the resolution is to update the bookmark and remove the /imp/blah/blah.php from the end of…
CoLocation Centres, Hosting, Latest
Fido Cloud (cluster 6) disk array reset
by jon • • 0 Comments
At approximately 12:10 today automatic monitoring detected an issue with one of the disk arrays within the Fido Cloud. Engineers began their investigations and identified an issue with the cluster 6 disk array. We reset the cluster interface and reset the affected containers. Normal service was restored by 14:10 We are continuing to monitor the…
CoLocation Centres, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
RFO – Outage report 07.11.11
by jon • • 0 Comments
During the previously mentioned emergency maintenance to investigate and resolve issues with data errors on a line card in one of our border routers, affecting cross site links between Harbour Exchange and TeleHouse North there was an outage caused by an operational misconfiguration (human error). The outage lasted for approximately 45 minutes and started at…
Latest, Planned Maintenance
At Risk – Emergency Maintenance on cross site links
by jon • • 0 Comments
During routine maintenance and monitoring we have detected errors on one of the interfaces on our border network which forms part of the link between sites. We are about to undertake emergency maintenance to investigate these interface errors. We have a redundant network and as such this maintenance should be none service affecting, however during…
Latest
External VoIP Gateway issues
by jon • • 1 Comment
Some customers may have experienced problems contacting our office due to a problem with one of our external VoIP gateways. Engineers are working on rectifying this issue currently and expect to have service restored within the next 5 – 10 minutes
Latest
Control Panel Maintenance
by jon • • 1 Comment
We are currently performing maintenance on the control panel and associated back end databases. During this maintenance the customer control panel may fail to load for some users. We are working to restore service as quickly as possible and apologise for any inconvenience caused
Latest
BT ADSL Customers having Relay Problems
by jon • • 0 Comments
It has come to our attention that BT have recently introduced changes to their network which are making it difficult for a number of customers to send emails, by adding their entire ADSL dynamic IP range to the SpamHaus Policy Block List (which basically tells the world not to accept emails from these addresses). The…
CoLocation Centres, Latest
Telecity Redbus – Meridian Gate Power Failure
by jon • • 0 Comments
The utility power in Telecity Meridian Gate has failed. Whilst our equipment is currently running on UPS this will run out of power shortly unless utility power is restored. The network should be treated at-risk to a further incident until the Meridian Gate power issues are resolved.