Category: Hosting

Shared Hosting Issues

by jon • November 29, 2010 • 0 Comments

Engineers are currently applying a security patch to web-11 During this emergency maintenance the server may become unresponsive briefly, and customers may experience temporary connection problems. We are working to minimise any disruption which this might cause, whilst ensuring that the utmost security is maintained at all times

web-12 maintenance

by jon • November 12, 2010 • 0 Comments

We have discovered issues with the file system on web-12 and are currently performing maintenance and data retrieval from backups. Whilst this maintenance is underway the server and web sites will be offline. Please accept our apologies for this disruption. We are working on resolving these issues as quickly as possible

web-11 technical problems

by jon • May 12, 2010 • 0 Comments

Whilst we believed we had resolved problems with web-11 yesterday, they seem to have re-appeared overnight. Engineers are investigating and we hope to have the problem resolved shortly. In the mean time, to ensure no emails are lost, we are in the process of disabling the SMTP server on this machine as we work to…

Web Server Maintenance

by jon • January 16, 2010 • 0 Comments

We will be performing routine maintenance on a number of web servers this evening (Jan 16th 2010) between 23:00 and 01:00 UTC Each server will be rebooted in turn to apply the latest kernel and security patches. We anticipate each server should be offline for no more than 30 minutes, an in most cases a…

RFO: London-2 – RPB Failure

by jon • December 18, 2009 • 0 Comments

At approximately 02:00 Thursday morning we experienced a failurein one of our racks located in TeleHouse North. An APC power bar experienced a terminal failure which took out 4 machines that were connected to it. It appears that the power bar then recycled and reset, causing a surge/spike which caused one of the 8 amp…

Web Server IP Address Change

by jon • July 3, 2009 • 0 Comments

The following has been sent to affected customers following the failure of one of our dedicated virtual servers. If your web site is no longer responding and you manage your own DNS then most likely it is as a result of this emergency maintenance:

Following on from our recent notification of upgrades, which were originally scheduled for this weekend, it became necessary to migrate your web hosting to the new server ahead of schedule overnight.

Upcoming Web Server Upgrades

by jon • June 28, 2009 • 0 Comments

Dear Customer, Over the next 2 weeks something wonderful is going to happen to your current hosting subscription. Having extensively tested Plesk 9 over the last few months we are planning a major upgrade of our hosting accounts, with a view to moving everyone onto the latest Plesk and the latest versions of things like…

psa08 server issues

by jon • June 26, 2009 • 0 Comments

psa08 required a reboot to clear a number of stale file handles and hung processes

Routing Problems

by jon • February 21, 2009

Following on from Monday’s emergency maintenance and applications of emergency patches to our border routers to overcome a major DoS, resulting from a malformed optional transitive attribute in the AS4_PATH we have continued to monitor our network, and have noticed a number of new malformed packets attempting to cause a further denial of service. Our…

Network Outage 16.02.09

by jon • February 16, 2009 • 1 Comment

At approximately 16:24 today we experienced a failure on 2 of our 3 border routers which after investigation was attributed to a bogus route advertisement from a network in Romania