Glide Cluster Issues – UK We are aware of issues impacting some customers on the Fido Glide service when connecting to our London servers. Issues were first reported at approximately 11am UTC. Engineers are currently investigating these issues and hope to have an update shortly We apologise for any inconvenience caused to customers during this…
Category: Hosting
Hosting, Planned Maintenance
Network maintenance 14th Oct 2018 – AT RISK
by jon • • 2 Comments
We will be performing emergency network maintenance between Sat 13th October @ 23:00 and Sunday 14th October at 06:00 during which time there may be a short disruption to services as engineers perform upgrades to core routers and switches on our network. This maintenance is essential to ensure the continued security of our network…
CoLocation Centres, Hosting, Latest, Planned Maintenance
Core Network Instability
by jon • • 0 Comments
We are aware of some minor instability with certain core servers at this time, caused by an emergency re-balance of the storage cluster due to a node failure Engineers are working on the issue currently and hope to have a resolution shortly In the mean time we expect certain services to operate slower than…
Hosting, Latest
Upstream issues with VoIP provider
by jon • • 0 Comments
12:15 – One of our VoIP providers is experiencing issues due to network problems. Their engineers are actively working on resolving the issue 12:30 – Their engineers are still working on the problem 12:45 – No further updates at this time 15:00 – Their team have been able to restore partial service and this is…
Hosting, Planned Maintenance
web-11 temporary downtime
by jon • • 0 Comments
Further to the status update regarding disk failures, we are currently imaging and backing up web-11 We anticipate the server will be offline for approximately 30 minutes whilst the imaging process completes We had initially attempted to run a backup while the server was live, however this was putting too much of a…
Hosting, Latest, Planned Maintenance
Rolling Firmware Upgrades London / TFM120
by jon • • 1 Comment
Over the final Bank Holiday weekend of 2017 we will be performing rolling upgrades on our virtualisation framework located in London’s TFM120
Hosting, Latest, Planned Maintenance
Problems registering new domains via eNOM
by jon • • 0 Comments
We are aware of issues registering new domains (and renewing existing domains) through eNom this morning Engineers are investigating and we hope to have the issue addressed within the next 2-3 hours. The problem relates to the automated pricing update / calculations which we have had to enable due to currency fluctuations brought on by…
Hosting, Planned Maintenance
vpsh6 reboot
by jon • • 0 Comments
We have identified issues with vpsh6 which require an emergency reboot in order to try to clear This reboot is scheduled to take place at 16:00 BST today Apologies for the short notice
Bulletin Board, Hosting, Planned Maintenance
Easter Weekend Maintenance
by jon • • 0 Comments
We will be taking the opportunity to install a number of updates and upgrades over the Easter weekend. During this time some services may operate in a degraded fashion, especially between 23:00 and 08:00 GMT These works include essential enhancements and security updates We thank you for your patience and wish you a…
Hosting, London 2 (TFM120 - Telehouse West), Planned Maintenance
web-11 storage issues
by jon • • 0 Comments
We are aware of issues with the RAID storage unit attached to web-11 and our engineers are investigating further At this time it appears that 2 drives in the array have failed leaving the storage unit “at risk” We are working to replace the failed drives at this time and also taking the precaution…