Following on from tonights maintenance and upgrades, engineers have now left site and confirm all services operating efficiently. The faulty router hardware was replaced and additional memory installed to boost performance. Works were initially completed by 3am however after detecting a further potential performance issue it was decided to extend the maintenance window and install…
Category: CoLocation Centres
CoLocation Centres, Planned Maintenance
AT RISK: Emergency Maintenance
by jon • • 0 Comments
As notified yesterday, we intend to start our emergency maintenance window at 02:00 to replace the failed Juniper router and restore the network to its fully redundant state. We anticipate minimum (if any) disruption during this maintenance period, however some customers may notice a brief period of asymmetric routing, or some delays as routes re-converge.…
Hosting, London 2 (TFM120 - Telehouse West), Planned Maintenance
RFO: London-2 – RPB Failure
by jon • • 0 Comments
At approximately 02:00 Thursday morning we experienced a failurein one of our racks located in TeleHouse North. An APC power bar experienced a terminal failure which took out 4 machines that were connected to it. It appears that the power bar then recycled and reset, causing a surge/spike which caused one of the 8 amp…
CoLocation Centres, Hosting, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North)
Routing Problems
by jon •
Following on from Monday’s emergency maintenance and applications of emergency patches to our border routers to overcome a major DoS, resulting from a malformed optional transitive attribute in the AS4_PATH we have continued to monitor our network, and have noticed a number of new malformed packets attempting to cause a further denial of service. Our…
CoLocation Centres, Hosting
Network Outage 16.02.09
by jon • • 1 Comment
At approximately 16:24 today we experienced a failure on 2 of our 3 border routers which after investigation was attributed to a bogus route advertisement from a network in Romania
CoLocation Centres, Planned Maintenance
All Clear
by jon • • 0 Comments
This evenings scheduled maintenance has now been completed without incident and within the allocated windows. Please address any queries to support@fido.net
Broadband, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
Scheduled Maintenance – 11.01.09
by jon • • 1 Comment
We will be performing routine maintenance between 00:00 and 04:00 on Saturday morning. During this time, access to the control panel will be limited as we perform database maintenance. Our Cisco infrastructure will also undergo routine firmware upgrades which will result in each switch being reloaded in turn causing a brief period of down time…
CoLocation Centres, Latest, London 1 (Hex)
Hex Outage
by jon • • 0 Comments
Update – 22:54 Failed components have been replaced and servers are returning to normal including our fibre links / connections for that segment of the DSL network Please accept our apologies for any inconvenience 21:30 – Power Outage in Network Rack We have lost power to a portion of the rack in Harbour Exchange, which…
CoLocation Centres
Fibre Break between INX and GS1
by jon • • 0 Comments
Service has now been restored to the INX< ->GS1 fibre leg following the works carried out by our supplier. The ring is once again complete, and resilient to a single fibre break. ** 17:00 ** We have just received an update from our fibre provider. It seems a city contractor has damaged a 200 meter…
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex)
vpsh1 failure
by jon •
** UPDATE ** vpsh1 has now been replaced. It appears to have been a hardware problem which manifested itself overnight and caused a reboot / hang of the server. Engineers spent the first part of the morning restoring service to affected VPS containers by migrating the data onto functioning servers, and then worked to identify…