Category: CoLocation Centres

Status and notices re our Data Centres

by jon • December 8, 2012 • 0 Comments

We are investigating the cause of a service failure with the new PCS6 Cloud 6 Front end. A number of VMs have shut down, and we are investigating the cause of the failure currently Update – the problem has been identified and resolved. This issue should not happen again. Background: 09:45 an auto…

Cloud Storage Maintenance

by jon • November 19, 2012 • 0 Comments

Following investigations into reports of problems with servers mounting the vpsh2 cloud storage service we have identified anomalies in the file system which require a Reboot and disk scan. Owing to the urgency of the potential error if left unchecked we are planning on performing this maintenance overnight starting at 1am. Sites using this storage…

vpsh1 disk failure

by jon • November 17, 2012 • 0 Comments

vpsh1 has experience a failure in one of its raid storage arrays. No data has been lost however the server is operating on a degraded level until the faulty unit can finish healing itself. In order to reduce the load on this server so that it can repair the array more effectively we are…

web-12

by jon • October 31, 2012 • 0 Comments

web-12 is experiencing some difficulties / file system errors. We have taken the node offline temporarily for emergency maintenance in order to attempt to resolve these issues. We hope to bring the server back online following emergency maintenance

vps2 failure

by jon • October 30, 2012 • 0 Comments

We are aware of issues with the Fido Control Panel (my.fido.net) and some customers with virtual machines hosted on the vpsh2 farm. We are working to resolve these issues currently and hope to have normal service restored within the next hour following a controller restart. Please accept our apologise for the inconvenience caused by…

Firmware update DBC – core-2-b2

by jon • April 1, 2012 • 2 Comments

We need to perform a reboot of core-2-b2 in DBC this evening to load a new firmware release, which will bring this switch up to date and enable certain IPv6 features currently missing or disabled due to bugs. The reboot should take approximately 5 minutes, during which time access to some of our Virtuozzo clusters…

Routine Maintenance – 27.03.12

by jon • March 25, 2012 • 0 Comments

We will be performing routine maintenance Wednesday evening between 9pm and 11pm During this maintenance we will be disconnecting, upgrading and relocating one of our border gateway routers. As a result we will be operating on reduced capacity and at risk of service interruption in the event of a failure of our other border gateway…

Fido Cloud (cluster 6) disk array reset

by jon • December 21, 2011 • 0 Comments

At approximately 12:10 today automatic monitoring detected an issue with one of the disk arrays within the Fido Cloud. Engineers began their investigations and identified an issue with the cluster 6 disk array. We reset the cluster interface and reset the affected containers. Normal service was restored by 14:10 We are continuing to monitor the…

RFO – Outage report 07.11.11

by jon • November 7, 2011 • 0 Comments

During the previously mentioned emergency maintenance to investigate and resolve issues with data errors on a line card in one of our border routers, affecting cross site links between Harbour Exchange and TeleHouse North there was an outage caused by an operational misconfiguration (human error). The outage lasted for approximately 45 minutes and started at…

web-11 issues

by jon • July 28, 2011 • 0 Comments

We are aware of problems with web-11 this morning and engineers are investigating