Fido.Net Status Updates

Category: London 2 (TFM120 – Telehouse West)

London 2 is located within the iRack Networks facility in London Docklands. We operate suites and individual cages at this location

OnApp Cloud Upgrade

We will be performing updates and upgrades to the OnApp Cloud during the Friday maintenance window   Updates should take no more than 30 minutes and will be implemented during the window 22:00 to 04:00 BST   During this time you may find your OnApp Virtual Machine reboots, and also that the control panel may…

AT RISK: Telehouse to DBC Link

Engineers are currently investigating a problem with the fabric between Telehouse and our DBC site in London Docklands.   There appears to be a fault with one of the redundant switches, and this has been removed temporarily while engineers investigate further.  During this emergency maintenance the network is at risk should the redundant connection also…

RFO – Outage report 07.11.11

During the previously mentioned emergency maintenance to investigate and resolve issues with data errors on a line card in one of our border routers, affecting cross site links between Harbour Exchange and TeleHouse North there was an outage caused by an operational misconfiguration (human error). The outage lasted for approximately 45 minutes and started at…

Cluster Service: Controller Reboot

Following the failure of one of our controller nodes this evening we have had to perform emergency maintenance on a core segment of the network to reboot one of the central data switches. The switch was refusing to learn the new data node addresses causing an imbalance in the network and affecting performance on the…

Routing Problems

Following on from Monday’s emergency maintenance and applications of emergency patches to our border routers to overcome a major DoS, resulting from a malformed optional transitive attribute in the AS4_PATH we have continued to monitor our network, and have noticed a number of new malformed packets attempting to cause a further denial of service. Our…

Scheduled Maintenance – 11.01.09

We will be performing routine maintenance between 00:00 and 04:00 on Saturday morning. During this time, access to the control panel will be limited as we perform database maintenance. Our Cisco infrastructure will also undergo routine firmware upgrades which will result in each switch being reloaded in turn causing a brief period of down time…