We are experiencing technical issues with web-21 and as a result have taken the decision to migrate customers onto web-22 which is a considerably more powerful server, with more storage and a higher level of performance. Unfortunately owing to the nature of the failure and the rescue/recovery/migration method required to minimise any physical downtime,…
Author: jon
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LINX Outage – 17.11.15
by jon • • 0 Comments
We are aware of issues on the LINX exchange around the Telecity Sovereign House network which has resulted in some peers we talk to over the LINX network disconnecting from the exchange At this time we are aware of 2 power outages which have affected the LINX peering exchange and a number of other UK…
Latest
AMSIX sessions reset
by jon • • 0 Comments
At approx 11:55 this morning we lost connectivity to AMSIX which resulted in an anomaly affecting traffic to Google amongst other peers. Servers which were using 8.8.8.8 / 8.8.4.4 (Google DNS) were affected and were briefly unable to resolve DNS until the internal routes reset and bypassed the affected connection. We are awaiting a report…
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AT RISK – Amsterdam-London link Nov 3rd 2015
by jon • • 0 Comments
We have received notification from our layer2 carrier that they will be performing maintenance on the backhaul between Amsterdam and London on November 3rd between 22:00 and 02:00 This maintenance will take place between: Start: 22:00 UTC on Tuesday, November 3rd 2015 Finish: 02:00 UTC on Wednesday, November 4th 2015 We anticipate approximately 60…
Hosting
vpsh6 emergency maintenance
by jon • • 0 Comments
At approx 21:30 this evening vpsh6 entered an unresponsive state. Engineers are currently on site working to recover the virtualisation node We hope to have the server restored within the next hour Please accept our apologies for any inconvenience caused by this unscheduled outage
Hosting, Planned Maintenance
Postponed: web-21 planned upgrades – 10.10.2015
by jon • • 1 Comment
We are planning on upgrading web-21 on the evening of Saturday 10th October 2015 This maintenance will result in snapshots being taken of the existing web-21 during the coming week with a view to a final snapshot being taken Saturday afternoon and synchronised onto the new hardware. At which stage the old web-21 will…
Bulletin Board, CoLocation Centres, London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
AT RISK – Backbone maintenance 03.10.2015
by jon • • 0 Comments
As part of our continuing commitment to upgrade and enhance the Fido network backbone, we will be installing 3 additional switches into the ring between Telehouse North and Telehouse West on Saturday evening. The maintenance will involve inserting 3 new switches into the virtual chassis fabric and provisioning them in anticipation of connecting new customers in both locations over the…
Latest
Fido Glide Security Updates
by jon • • 1 Comment
We are currently applying rolling updates to the Fido Glide servers During the update window customers may notice a brief period where some mailboxes are unavailable. The entire update window should last for less than 30 minutes and be completed by 23:00
Latest
All Services Normal
by jon • • 0 Comments
Following on from the repair of the damaged fibre in Telehouse, currently all services are operating normally
CoLocation Centres
Virgin Media Outage 11 Sep 2015 @ 23:25
by jon • • 1 Comment
We are aware of problems affecting a large number of Virgin Media Circuits provided through Exponential-E Network Status “Virgin Media have dispatched an engineer to Telehouse.” At 23:25 we experienced an incident of loss of connectivity to a vast number of our Virgin Media Circuits. This has been logged with our carrier partner and their engineers are…