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Author: jon
Planned Maintenance
apps-store-3 emergency maintenance
by jon • • 0 Comments
Following on from the errors discovered on apps-store-2 we are performing emergency maintenance on apps-store-3 at this time to address internal authentication issues As such, customers with mail on apps-store-3 may have issues accessing these mailboxes while engineers work to resolve the issue between this node and the authentication servers. We hope to restore…
Latest, Planned Maintenance
apps-store-2 emergency maintenance
by jon • • 0 Comments
Owing to an application level failure, we have been forced to reset and reboot apps-store-2 in order to try and address a performance issue on this node. Customers with email stored on this node will have been unable to access their emails from 13:33 today through to approximately 14:00 We would like to…
Latest
Updated SSL Certificates
by jon • • 0 Comments
We are currently busy updating our SSL certificates across all of our servers as the old wildcard certificates for *.fido.net and *.server.fido.net are due to expire on Friday. As such you may receive an SSL certificate warning if you were trusting the old certificate on your domain, or if you connect to a hosts alias…
Latest
lon-1 routing issue
by jon • • 0 Comments
At approx 00:27 this morning during a routine configuration update, an issue arose with one of our JunOS routers which resulted in a routing engine becoming unstable. Normal service was resumed at 00:48 We are collecting debug information to submit to Juniper as part of a JTAC incident in relation to the issue at this…
CoLocation Centres, Planned Maintenance
AT RISK – Juniper maintenance – 2nd-3rd Feb 2016
by jon • • 0 Comments
Juniper engineers have requested access to our edge routers in order to run some diagnostics as part of a long standing JTAC incident we have open with them to review performance on certain L2TP sessions and issues with LCP monitoring. They have requested access to perform this monitoring Tuesday evening between midnight and 04:00…
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ALL Clear – Extended Maintenance Complete
by jon • • 0 Comments
The extended maintenance window to perform Juniper firmware upgrades on the core network has been completed Maintenance started at 23:00 and was completed by 02:45 Disruption was kept to a minimum, however customers with single feeds will have been affected – primarily between 01:55 and 02:30 during which time we encountered an issue with one…
Latest
At Risk: Extended network maintenance 30th-31st Dec 2015
by jon • • 1 Comment
In order to address an issue with random LCP timeouts on some DSL connections we need to install a number of patches and updates to the Juniper fabric as advised by Juniper in response to a TAC request we have open with them. During this maintenance period there may be extended periods where edge connections…
Planned Maintenance
Network issue affecting some services
by jon • • 0 Comments
We are aware of issues affecting connectivity to certain servers on our backbone currently. Engineers are working on diagnosing the problem which started at approx 15:20 today. Whilst we initially believed the issue was resolved by 16:30 we are still seeing issues from certain hosts and are continuing to investigate the problem in conjunction with…
Latest
Guard Service – Emergency Maintenance
by jon • • 1 Comment
Due to an unexpected reboot the Guard service is currently running at limited capacity Engineers are investigating the problem and hope to have an update within the hour