BT have given advance notice of Planned Engineering Works that will affect one of our 622 Centrals. Work to replace a damaged cable will commence on 20th March 2007 at 22.00hrs and will take upto 10 hours to complete. Therefore there is a potential that the Telehouse 1 central pipe will be unavailable for all…
Author: jon
CoLocation Centres, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
Router Maintenance
by jon • • 0 Comments
We will be performing routine maintenance on our border routers Sunday evening which will result in a reboot / reload of sessions on each router. The impact of this should be minimal as you have connections to redundant routers. The plan is to reboot Hex at approximately 11pm IP House at midnight TeleHouse North at…
Blogroll, Bulletin Board, Hosting, Latest, Planned Maintenance
Support System Upgrade
by jon • • 0 Comments
We will be upgrading the Support Centre over the weekend. The new support centre brings with it a host of new features, including the ability to track your tickets online, improved LiveChat functionality and integration with the Control Panel upgrades we are hoping to implement next week. We will be working to populate the Knowledge…
Hosting, Latest
Virtuozzo Server Problem
by jon • • 0 Comments
** RESOLVED ** 16:00 The server was actually restored at approx 14:30 today however we have been monitoring for the last 2 hours to ensure that the rebuild of the RAID array which is now happening in the “background†was working successfully. As a result customers should be able to access web and email services…
Bulletin Board, Hosting, Planned Maintenance
Extended Control Panel Maintenance
by jon • • 0 Comments
** UPDATE ** Due to a staff emergency this maintenance has been delayed. We hope to be able to perform this maintenance either over the weekend, or early next week. I would like to apologise for the delay in bringing this new technology to you. Jon Control Panel Maintenance We will be performing upgrades and…
CoLocation Centres, London 1 (Hex), Planned Maintenance
Backbone Maintenance
by jon • • 1 Comment
AT RISK NOTIFICATION:: London Ring. This at risk period is not expected to be service affecting. At risk Window Commences: 2007-02-22 00:00:00 GMT (UTC + 0) At risk Window Concludes: 2007-02-22 02:00:00 GMT (UTC + 0) Reason for notification: To increase port capacity to meet customer demand by addition of two 2x10G backbone switches at…
CoLocation Centres, Latest
London 3 Now Live
by jon • • 0 Comments
We are pleased to announce that earlier this week we commissioned London-3 at Telehouse North. This site is to be known as London 3 (THN-TFM3) and gives us access to an unprecedented number of additional peers / data carriers going forwards which should enable us to grow our network and peering relationships considerably over the…
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West)
Routing Problems
by jon • • 0 Comments
Following reports of packet loss and abnormal ping responses from certain parts of our network, we began investigating a switch configuration error earlier today. Whilst reconfiguring the switch to overcome the reported errors a change to the spanning tree configuration caused a number of routing anomalies which started at roughly 13:37. We worked quickly to…
Latest, Planned Maintenance
Switch Upgrades
by jon • • 0 Comments
We will be continuing our programme of upgrading switches and installing security patches Wednesday night. Customers connected to lon-1-sw1 and lon-1-sw2 will have their connections reset briefly at 3am Wednesday morning. The maintenance / outage should last for less than 5 minutes per switch
Latest
Network Issues
by jon • • 1 Comment
At approximately 5am this morning we lost connectivity between our two UK data centres. At this time we are unsure as to the reason although connectivity was restored by 5:10am although a number of our peers are still offline / unavailable. The current outage / routing issue seems to be affecting a number of Internet…