vpsh6 – one of our virtuozzo servers – has been experiencing problems for most of the day, which has had the effect of rendering some sites inaccessible for periods of the day We are working on repairing the faulty server and bringing it back into service as quickly as possible. A number of sites /…
Author: jon
Bulletin Board, Latest
Emergency Maintenance
by jon • • 0 Comments
Maintenance has now been completed – we worked to keep any disruption to a minimum whilst replacing the faulty drives in this server – however would like to apologise to any customer affected whilst we worked on this server. ==== We have had to perform an emergency reboot of one of our hosting servers (vpsh6).…
CoLocation Centres, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
Router Upgrades
by jon • • 0 Comments
31st May – Update Owing to certain issues with AS community handling in the maintenance release installed yesterday we are planning a further “emergency” maintenance upgrade this evening with an additional patch which resolves issues with community handling in this release. We anticipate a brief outage at 11pm to transit routes via Tiscali and NTT…
Bulletin Board, Hosting, Latest, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
The main control panel server has been experiencing some technical difficulties over the last 24-48 hours. As a precaution we have reverted to backup hardware and have taken the main server offline for a full diagnostic. As a result customers may notice slightly slower response times from the control panel. We apologies in advance for…
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Fax2Email Service Delays
by jon • • 0 Comments
We are aware of problems at our upstream telco which are causing issues with some fax2email accounts. Our service provider’s engineers are actively working on the problem and hope to have the issue resolved soon.
Bulletin Board, Planned Maintenance
Fabric Reload Required
by jon • • 0 Comments
As a result of last night’s network problems we are rolling out modifications to our core fabric which will require a reload of each core cisco on our network. We have already performed a reload at THN and IPH this morning as part of emergency remedial maintenance. We plan on performing a reload in HEX…
Bulletin Board, Hosting, Latest, London 3 (TFM3 - Telehouse North)
Outage Report
by jon • • 1 Comment
At approximately 03:10 this morning we experienced what appears to be the culmination of a memory leak on one of our core routers which caused the Cisco Express Forwarding (CEF) table to crash on said router. The problem was cleared by 06:10 this morning however there would have been up to a 3 hour window…
CoLocation Centres, London 2 (TFM120 - Telehouse West), Planned Maintenance
Switch Upgrades (continued)
by jon • • 0 Comments
There will be a brief outage at 2am Friday morning while we update the firmware on one of our core switches at London-2 (IPH). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net
Bulletin Board, CoLocation Centres, Latest, London 1 (Hex), Planned Maintenance
Switch Upgrades
by jon • • 1 Comment
There will be a brief outage at 2am Thursday morning while we update the firmware on one of our core switches at London-1 (Hex). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net
Bulletin Board, Hosting, Latest, Planned Maintenance
Control Panel Upgrades
by jon • • 0 Comments
This upgrade has now been scheduled for Monday morning at 08:00 UTC In order to facilitate these upgrades we need to disable the control panel for roughly 1 hour today, Sunday 11th at 18:00 in order to perform a complete static backup of all databases and files to ensure a safe back out strategy in…