We are aware of login problems affecting a small number of users this afternoon which seem to have started following the core router failure at 15:30 today. Engineers are investigating and hope to have the problem resolved shortly.
Author: jon
Latest
At Risk – Router Failure
by jon • • 0 Comments
At approximately 15:30 today a 3rd party engineer installing additional fibre to one of our core racks in Telehouse North accidentally caused the power to one of our core routers to be lost. This problem was identified quickly and power was restored, however the power spike caused by the failure seems to have resulted in…
Bulletin Board, Hosting, Planned Maintenance
Maintenance: Network Upgrades – 1st March
by jon • • 1 Comment
We will be performing reboots of our border router and associated switches in TeleHouse Thursday 1st March between 01:00 and 03:00 in order to upgrade fiber modules and available memory in each device. During this maintenance there will be a brief outage to the network and connected customers. Customers with redundant feeds and dual connections…
Hosting, Planned Maintenance
web-11 maintenance
by jon • • 0 Comments
We have detected a problem on web-11 which has been causing web pages to load / display slowly As a precaution we are applying recently released security updates and rebooting the server ahead of the business week. We anticipate a brief outage of no more than 5 minutes while the server reloads Apologies for any…
Bulletin Board, Latest
Fido Cloud (cluster 6)
by jon • • 1 Comment
Cluster 6 has experienced a disk reset causing nodes linked to that cluster to freeze. We are currently rebooting the cluster controller and investigating and working on a resolution at this time
Bulletin Board, Latest
Horde IMP bookmark issues
by jon • • 0 Comments
Some customers have reported problems accessing their individual (domain aliased) webmail client using bookmarks. There have been some general security updates as well as recent issues with DNS aliases which can cause a number of problems. In either case, generally the resolution is to update the bookmark and remove the /imp/blah/blah.php from the end of…
CoLocation Centres, Hosting, Latest
Fido Cloud (cluster 6) disk array reset
by jon • • 0 Comments
At approximately 12:10 today automatic monitoring detected an issue with one of the disk arrays within the Fido Cloud. Engineers began their investigations and identified an issue with the cluster 6 disk array. We reset the cluster interface and reset the affected containers. Normal service was restored by 14:10 We are continuing to monitor the…
CoLocation Centres, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West), London 3 (TFM3 - Telehouse North), Planned Maintenance
RFO – Outage report 07.11.11
by jon • • 0 Comments
During the previously mentioned emergency maintenance to investigate and resolve issues with data errors on a line card in one of our border routers, affecting cross site links between Harbour Exchange and TeleHouse North there was an outage caused by an operational misconfiguration (human error). The outage lasted for approximately 45 minutes and started at…
Latest, Planned Maintenance
At Risk – Emergency Maintenance on cross site links
by jon • • 0 Comments
During routine maintenance and monitoring we have detected errors on one of the interfaces on our border network which forms part of the link between sites. We are about to undertake emergency maintenance to investigate these interface errors. We have a redundant network and as such this maintenance should be none service affecting, however during…
Latest
External VoIP Gateway issues
by jon • • 1 Comment
Some customers may have experienced problems contacting our office due to a problem with one of our external VoIP gateways. Engineers are working on rectifying this issue currently and expect to have service restored within the next 5 – 10 minutes