Fido.Net Status Updates

Author: jon

vpsh6 temporary failure

09:40 vpsh6 is currently undergoing emergency maintenance following a CPU error We anticipate this server will be restored within the next 30-45 minutes   Please accept our apologies for any inconvenience this emergency maintenance may cause. During the maintenance authentication services and web services may be affected UPDATE: 10:00 vpsh6 has now been restored and…

Incoming Numbers

We are aware of some issues with some of our incoming numbers following last night’s emergency maintenance on one of our VoIP servers We are currently working to address these issues   In the mean time please try the following numbers as they present through different carriers   0203 519 0000 0203 432 6700 0845…

VoIP issues

Following the failure/retirement of one of our oldest / legacy voip nodes last night it has become apparent that a number of customers have hard coded either the IP address of that node or the DNS for voip-3 instead of the DNS sip.fidotalk.co.uk for their SIP server   Further to this we are aware that…

OnApp Cloud Upgrade

We will be performing updates and upgrades to the OnApp Cloud during the Friday maintenance window   Updates should take no more than 30 minutes and will be implemented during the window 22:00 to 04:00 BST   During this time you may find your OnApp Virtual Machine reboots, and also that the control panel may…

Fido Apps Upgrades

We will be performing maintenance on the Fido Apps service on Friday evening from 22:00 through to 02:00 BST   During this time customer access to mail stores may be affected briefly (less than 20 minutes) in each case.   The upgrade is to resolve issues with AutoDiscover of ActiveSync settings, as well as to…