We are aware of an issue currently affecting our xDSL customer base, manifesting itself as poor performance. Our Systems team are currently investigating. Further information will be provided as and when it becomes available. Update: 17:50 – We believe the issues have now been resolved. We are actively pressing our suppliers for an update and…
Author: jon
CoLocation Centres, Latest, London 3 (TFM3 - Telehouse North)
vpsh3 failure and emergency maintenance
by jon • • 0 Comments
At approximately 09:20 this morning vpsh3 (one of our virtualisation services) experienced a failure exhibited by a host node kernel panic. The fault was quickly identified by monitoring and the virtualisation server was restarted by engineers. Normal service was restored shortly after 09:50 this morning. We are investigating the fault in more detail and attempting…
Latest
Lon-2 switch maintenance (l2-r2-sw1)
by jon • • 0 Comments
As part of our ongoing policy of preventative maintenance we need to perform a reboot of switch l2-r2-sw1 which is located in our London 2 facility to clear a stuck CAM table and resolve other minor technical issues. We plan to perform the reload between 00:01 and 00:30 Sunday morning, and during this time any…
Latest
fido.net legacy server failure
by jon • • 0 Comments
The web server hosting the fido.net website (Broadband checker, Fido Support Suite and Speedtest.net) has experienced a hardware failure overnight We are working to restore service as quickly as possible Customers wishing to access the legacy fido.net control panel can do so at https://my.fido.net/cp/ fidonet.com is not affected by this failure Whilst the old…
London 3 (TFM3 - Telehouse North)
l3-g7 pdu reset
by jon • • 0 Comments
One of the PDUs feeding TFM3 G7 experienced a spike which caused the management interface to lock and a number of power outlets to freeze / shut off Engineers were quickly on the scene to investigate and were able to reset the affected ports back into service Unfortunately a number of customers connected to that…
Latest
Routine Maintenance
by jon • • 0 Comments
We will be performing routine maintenance on a number of web servers this evening between 2am and 6am applying security updates and rebooting to load new kernels. During this time customers may find access to their sites is affected briefly Routine maintenance windows are Wed and Fri 2am to 6am during which time…
Planned Maintenance
LoNAP Port Maintenance – 22 Nov 2013 [00:00 – 02:00]
by jon • • 0 Comments
We have been notified of maintenance at LoNAP which will affect our ports and peering sessions between the following times * Software upgrade on switches in Telehouse North * From: Thu 2013-11-21 2359 UTC To: Fri 2013-11-22 0200 UTC During this window customers may notice traffic routing via longer paths as a result…
Latest
New twitter feed
by jon • • 0 Comments
In response to feedback from customers we have created a twitter feed specifically to follow status updates from this site Please follow @fidostatus for instant notifications of issues as they occur
Bulletin Board, Hosting
vpsh6 failure
by jon • • 0 Comments
One of our virtualisation clusters – vpsh6 – has just experienced an unexpected reset We are investigating currently and anticipate service to be restored within the next 20 minutes UPDATE: Service is being restored 09:35 UPDATE2: Service has now been restored 09:43 We are aware that while vpsh6 was offline our office phones…
Planned Maintenance
Fido Apps Maintenance
by jon • • 2 Comments
We will be performing maintenance and updates on the Fido Apps platform between 23:30 UTC and 02:00 on the 8th November 2013 During this time users may experience brief periods where they are unable to access their mailboxes.