We will be upgrading the Support Centre over the weekend. The new support centre brings with it a host of new features, including the ability to track your tickets online, improved LiveChat functionality and integration with the Control Panel upgrades we are hoping to implement next week. We will be working to populate the Knowledge…
Hosting, Latest
Virtuozzo Server Problem
by jon • • 0 Comments
** RESOLVED ** 16:00 The server was actually restored at approx 14:30 today however we have been monitoring for the last 2 hours to ensure that the rebuild of the RAID array which is now happening in the “background†was working successfully. As a result customers should be able to access web and email services…
Bulletin Board, Hosting, Planned Maintenance
Extended Control Panel Maintenance
by jon • • 0 Comments
** UPDATE ** Due to a staff emergency this maintenance has been delayed. We hope to be able to perform this maintenance either over the weekend, or early next week. I would like to apologise for the delay in bringing this new technology to you. Jon Control Panel Maintenance We will be performing upgrades and…
CoLocation Centres, London 1 (Hex), Planned Maintenance
Backbone Maintenance
by jon • • 1 Comment
AT RISK NOTIFICATION:: London Ring. This at risk period is not expected to be service affecting. At risk Window Commences: 2007-02-22 00:00:00 GMT (UTC + 0) At risk Window Concludes: 2007-02-22 02:00:00 GMT (UTC + 0) Reason for notification: To increase port capacity to meet customer demand by addition of two 2x10G backbone switches at…
CoLocation Centres, Latest
London 3 Now Live
by jon • • 0 Comments
We are pleased to announce that earlier this week we commissioned London-3 at Telehouse North. This site is to be known as London 3 (THN-TFM3) and gives us access to an unprecedented number of additional peers / data carriers going forwards which should enable us to grow our network and peering relationships considerably over the…
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West)
Routing Problems
by jon • • 0 Comments
Following reports of packet loss and abnormal ping responses from certain parts of our network, we began investigating a switch configuration error earlier today. Whilst reconfiguring the switch to overcome the reported errors a change to the spanning tree configuration caused a number of routing anomalies which started at roughly 13:37. We worked quickly to…
Latest, Planned Maintenance
Switch Upgrades
by jon • • 0 Comments
We will be continuing our programme of upgrading switches and installing security patches Wednesday night. Customers connected to lon-1-sw1 and lon-1-sw2 will have their connections reset briefly at 3am Wednesday morning. The maintenance / outage should last for less than 5 minutes per switch
Latest
Network Issues
by jon • • 1 Comment
At approximately 5am this morning we lost connectivity between our two UK data centres. At this time we are unsure as to the reason although connectivity was restored by 5:10am although a number of our peers are still offline / unavailable. The current outage / routing issue seems to be affecting a number of Internet…
Latest, Planned Maintenance
Control Panel Downtime
by jon • • 0 Comments
We are in the process of patching and upgrading the FidoNet Control Panel. This service will be offline for the next 2 hours whilst we complete this maintenance. Apologies for any inconvenience
London 1 (Hex)
Generator and UPS Maintenance
by jon • • 0 Comments
Dear Customer, TelecityRedbus will be carrying out a series of routine maintenance works within 6&7 Harbour Exchange Square as part of our ongoing PPM (planned preventative maintenance) programme. These works will take place between Monday 15th January and Wednesday 24th January as detailed below. Generators ———– 15th January – generator maintenance UPS — 16th &…