This upgrade has now been scheduled for Monday morning at 08:00 UTC In order to facilitate these upgrades we need to disable the control panel for roughly 1 hour today, Sunday 11th at 18:00 in order to perform a complete static backup of all databases and files to ensure a safe back out strategy in…
Category: Latest
Blogroll, Bulletin Board, Hosting, Latest, Planned Maintenance
Support System Upgrade
by jon • • 0 Comments
We will be upgrading the Support Centre over the weekend. The new support centre brings with it a host of new features, including the ability to track your tickets online, improved LiveChat functionality and integration with the Control Panel upgrades we are hoping to implement next week. We will be working to populate the Knowledge…
Hosting, Latest
Virtuozzo Server Problem
by jon • • 0 Comments
** RESOLVED ** 16:00 The server was actually restored at approx 14:30 today however we have been monitoring for the last 2 hours to ensure that the rebuild of the RAID array which is now happening in the “background†was working successfully. As a result customers should be able to access web and email services…
CoLocation Centres, Latest
London 3 Now Live
by jon • • 0 Comments
We are pleased to announce that earlier this week we commissioned London-3 at Telehouse North. This site is to be known as London 3 (THN-TFM3) and gives us access to an unprecedented number of additional peers / data carriers going forwards which should enable us to grow our network and peering relationships considerably over the…
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West)
Routing Problems
by jon • • 0 Comments
Following reports of packet loss and abnormal ping responses from certain parts of our network, we began investigating a switch configuration error earlier today. Whilst reconfiguring the switch to overcome the reported errors a change to the spanning tree configuration caused a number of routing anomalies which started at roughly 13:37. We worked quickly to…
Latest, Planned Maintenance
Switch Upgrades
by jon • • 0 Comments
We will be continuing our programme of upgrading switches and installing security patches Wednesday night. Customers connected to lon-1-sw1 and lon-1-sw2 will have their connections reset briefly at 3am Wednesday morning. The maintenance / outage should last for less than 5 minutes per switch
Latest
Network Issues
by jon • • 1 Comment
At approximately 5am this morning we lost connectivity between our two UK data centres. At this time we are unsure as to the reason although connectivity was restored by 5:10am although a number of our peers are still offline / unavailable. The current outage / routing issue seems to be affecting a number of Internet…
Latest, Planned Maintenance
Control Panel Downtime
by jon • • 0 Comments
We are in the process of patching and upgrading the FidoNet Control Panel. This service will be offline for the next 2 hours whilst we complete this maintenance. Apologies for any inconvenience
Broadband, Latest, Planned Maintenance
DSL Network Maintenance
by jon • • 1 Comment
We need to perform emergency maintenance on a portion of our Broadband network this evening. We will commence the maintenance at 00:00 and should have the work resolved by 01:00 During this time users may find their lines disconnect and that they may take some time to re-establish. We apologise for the short notice of…
Latest, Planned Maintenance
Router Maintenance
by jon • • 0 Comments
We will be rebooting the routers on our core network this evening to apply a new kernel/firmware patch. At the same time we will also be upgrading configurations on our switches. Customers will notice a brief loss of routing whilst this maintenance is undertaken due to their switch connections being reset. We plan to start…