We are aware of some issues with the Fido Control Panel at this time Engineers are currently investigating and hope to restore normal service shortly
Category: Latest
Latest, Planned Maintenance
Emergency Maintenance
by jon • • 0 Comments
We are currently undertaking emergency maintenance on the network to reduce our reliance on the DataHop MetroNet. Initial work has been undertaken this evening and resulted in a brief / 3 minute disconnection of our London-2 facility whilst arp cache tables were flushed. We expect to complete the work Friday night / Saturday…
Latest
Datahop Metronet failure
by jon • • 3 Comments
Good Afternoon, The Datahop London metro network experienced a network outage this afternoon between 1550 and 1637. We believe we have isolated the cause of this outage and all customers should now be restored, except those terminating in Goswell Road. We have an engineer en-route and will keep you updated. Apologies for any inconvenience caused.
Latest
LINX Instability
by jon • • 2 Comments
There currently appears to be a DDoS attack flooding the LINX network, this is bringing levels of instability across the whole of the UK Internet and affecting multiple service providers. We are working to resolve the issues and attempting to shut down our LINX peering currently, however the volume of traffic we are seeing is…
Hosting, Latest
RFO Core network disruption
by jon • • 0 Comments
At approximately 21:30 BST this evening we experienced a fairly major disruption to part of our core network, which appears to have been the result of a loopback within the core network. To protect itself the network in TeleHouse (London 3) shut down the affected ports, however this had the side effect of isolating itself…
Latest
DSL Network Firmware Upgrades
by jon • • 2 Comments
We will be performing maintenance on the ADSL network over the weekend to upgrade the firmware on our core routers. This is in response to the earlier unexpected resets which have now been tracked to a problem with the BGP implementation on the Firebrick. We have worked with the vendors and now have a firmware…
Bulletin Board, Hosting, Latest
RFO: switch failure dbc-1
by jon • • 1 Comment
At approximately 17:00 BST this evening we experienced a total failure of one of the Cisco switches in our London 2 facility which caused a small number of customer connections (those without dual uplinks) and hosted servers to go offline. Unfortunately, due to the nature of the failure, it took a short while to identify…
CoLocation Centres, Hosting, Latest
Routine Maintenance – 27.03.12
by jon • • 0 Comments
We will be performing routine maintenance Wednesday evening between 9pm and 11pm During this maintenance we will be disconnecting, upgrading and relocating one of our border gateway routers. As a result we will be operating on reduced capacity and at risk of service interruption in the event of a failure of our other border gateway…
Latest
Fido Cloud Maintenance (Cluster 6)
by jon • • 0 Comments
Cluster 6 has undergone another disk reset, almost exactly a month after the last outage. We are continuing to investigate this issue and in the mean time are resetting the cluster controller. We anticipate normal service to be resumed within 15 minutes. UPDATE Famous last words. During the reboot an inconsistency has been detected and…
Latest
DSL Network login problems
by jon • • 0 Comments
We are aware of login problems affecting a small number of users this afternoon which seem to have started following the core router failure at 15:30 today. Engineers are investigating and hope to have the problem resolved shortly.