We are aware of some issues with the Fido Control Panel at this time Engineers are currently investigating and hope to restore normal service shortly
Category: Hosting
Hosting
web-11 emergency reboot
by jon • • 0 Comments
Following a minor Plesk security update web-11 appears to have completely lost its IPv6 stack After a few minutes of attempting to recover this cleanly we have taken the view that an emergency reboot is probably the best option. Web sites hosted on web-11 will be unavailable for 5 minutes or so as this machine…
Hosting, Latest
RFO Core network disruption
by jon • • 0 Comments
At approximately 21:30 BST this evening we experienced a fairly major disruption to part of our core network, which appears to have been the result of a loopback within the core network. To protect itself the network in TeleHouse (London 3) shut down the affected ports, however this had the side effect of isolating itself…
Hosting
web-11 maintenance
by support • • 1 Comment
We are aware of some issues connecting to services on web-11 currently Engineers are investigating the issues and expect to have service restored shortly Please accept our apologies for any inconvenience caused by this unscheduled maintenance
Bulletin Board, Hosting, Latest
RFO: switch failure dbc-1
by jon • • 1 Comment
At approximately 17:00 BST this evening we experienced a total failure of one of the Cisco switches in our London 2 facility which caused a small number of customer connections (those without dual uplinks) and hosted servers to go offline. Unfortunately, due to the nature of the failure, it took a short while to identify…
CoLocation Centres, Hosting, Latest
Routine Maintenance – 27.03.12
by jon • • 0 Comments
We will be performing routine maintenance Wednesday evening between 9pm and 11pm During this maintenance we will be disconnecting, upgrading and relocating one of our border gateway routers. As a result we will be operating on reduced capacity and at risk of service interruption in the event of a failure of our other border gateway…
Bulletin Board, Hosting, Planned Maintenance
Emergency Maintenance: Cloud Clusters 2 & 6
by jon • • 0 Comments
This evening we detected a faulty power relay feeding cloud clusters 2 and 6. The fault was resulting in disconnects and unexpected reboots on both clusters. Engineers were despatched and the faulty relay replaced at approximately 23:30 during which time both clusters may have become inaccessible briefly. Apologies for any inconvenience caused by this unplanned…
Bulletin Board, Hosting, Planned Maintenance
Maintenance: Network Upgrades – 1st March
by jon • • 1 Comment
We will be performing reboots of our border router and associated switches in TeleHouse Thursday 1st March between 01:00 and 03:00 in order to upgrade fiber modules and available memory in each device. During this maintenance there will be a brief outage to the network and connected customers. Customers with redundant feeds and dual connections…
Hosting, Planned Maintenance
web-11 maintenance
by jon • • 0 Comments
We have detected a problem on web-11 which has been causing web pages to load / display slowly As a precaution we are applying recently released security updates and rebooting the server ahead of the business week. We anticipate a brief outage of no more than 5 minutes while the server reloads Apologies for any…
CoLocation Centres, Hosting, Latest
Fido Cloud (cluster 6) disk array reset
by jon • • 0 Comments
At approximately 12:10 today automatic monitoring detected an issue with one of the disk arrays within the Fido Cloud. Engineers began their investigations and identified an issue with the cluster 6 disk array. We reset the cluster interface and reset the affected containers. Normal service was restored by 14:10 We are continuing to monitor the…