Fido.Net Status Updates

Category: Hosting

Shared Hosting Issues

web-11 emergency reboot

Following a minor Plesk security update web-11 appears to have completely lost its IPv6 stack After a few minutes of attempting to recover this cleanly we have taken the view that an emergency reboot is probably the best option. Web sites hosted on web-11 will be unavailable for 5 minutes or so as this machine…

RFO Core network disruption

At approximately 21:30 BST this evening we experienced a fairly major disruption to part of our core network, which appears to have been the result of a loopback within the core network. To protect itself the network in TeleHouse (London 3) shut down the affected ports, however this had the side effect of isolating itself…

Emergency Maintenance: Cloud Clusters 2 & 6

This evening we detected a faulty power relay feeding cloud clusters 2 and 6. The fault was resulting in disconnects and unexpected reboots on both clusters. Engineers were despatched and the faulty relay replaced at approximately 23:30 during which time both clusters may have become inaccessible briefly. Apologies for any inconvenience caused by this unplanned…

Maintenance: Network Upgrades – 1st March

We will be performing reboots of our border router and associated switches in TeleHouse Thursday 1st March between 01:00 and 03:00 in order to upgrade fiber modules and available memory in each device. During this maintenance there will be a brief outage to the network and connected customers. Customers with redundant feeds and dual connections…