There will be a brief outage at 2am Thursday morning while we update the firmware on one of our core switches at London-1 (Hex). This outage should last for no more than 5 minutes whilst the switch reboots. Please address any queries to support@fido.net
Category: Bulletin Board
Bulletin Board, Hosting, Latest, Planned Maintenance
Control Panel Upgrades
by jon • • 0 Comments
This upgrade has now been scheduled for Monday morning at 08:00 UTC In order to facilitate these upgrades we need to disable the control panel for roughly 1 hour today, Sunday 11th at 18:00 in order to perform a complete static backup of all databases and files to ensure a safe back out strategy in…
Blogroll, Bulletin Board, Hosting, Latest, Planned Maintenance
Support System Upgrade
by jon • • 0 Comments
We will be upgrading the Support Centre over the weekend. The new support centre brings with it a host of new features, including the ability to track your tickets online, improved LiveChat functionality and integration with the Control Panel upgrades we are hoping to implement next week. We will be working to populate the Knowledge…
Bulletin Board, Hosting, Planned Maintenance
Extended Control Panel Maintenance
by jon • • 0 Comments
** UPDATE ** Due to a staff emergency this maintenance has been delayed. We hope to be able to perform this maintenance either over the weekend, or early next week. I would like to apologise for the delay in bringing this new technology to you. Jon Control Panel Maintenance We will be performing upgrades and…
Bulletin Board, CoLocation Centres, Hosting, Latest, London 1 (Hex), London 2 (TFM120 - Telehouse West)
Routing Problems
by jon • • 0 Comments
Following reports of packet loss and abnormal ping responses from certain parts of our network, we began investigating a switch configuration error earlier today. Whilst reconfiguring the switch to overcome the reported errors a change to the spanning tree configuration caused a number of routing anomalies which started at roughly 13:37. We worked quickly to…
Bulletin Board, Hosting, Latest
Plesk 8 and Safe Mode
by jon • • 0 Comments
Safe mode is a security feature designed to ensure that your site and our servers do not become compromised. It is a method of protecting access to variables and “secure data” within your PHP scripts. As of Plesk 8 you are now able to control the safe_mode setting on a per domain / web site…
Bulletin Board, Latest
ADSL Network Upgrade
by jon • • 0 Comments
The second 622Mbit link to BT Central has now gone live. Customers should notice enhanced / increased speed on their connections as a result. This upgrade is slightly overdue as a result of delays at the BT engineering side, however we are pleased that it has now gone live!
Bulletin Board, Latest
8MB DSL Service now live
by jon • • 0 Comments
We now have two 8Mbit DSL services available. Office – up to 8Mbit download speed and up to 800kb/sec upload speeds Home – up to 8Mbit download speed and up to 400kb/sec upload speeds Contact sales@fido.net for more information Prices start from just £29.99/month including VAT
Bulletin Board, Latest
New Peering
by jon • • 0 Comments
We have now enabled new peering sessions which grant us closer / direct access to LINX, AMS-IX, DE-CIX, and shortly SFINX This provides considerable more stability and diversity to our networks!
Bulletin Board, Planned Maintenance
Caching Name Servers
by jon • • 0 Comments
We now have a set of caching name servers for use by customers. These are ns-cache-1.server.fido.net [84.246.192.33] and ns-cache-2.server.fido.net [84.246.192.34] All of our existing name servers will have recurssion disabled by the end of this year. That means that if you are using any of our nameservers for DNS lookups, and they’re not the two…