We have identified an issue with a controller in store-1 which is part of the back end database cluster housing customer accounts in the Fido Glide service. As a precaution, we have taken this machine out of service and are working to restore and replace the controller. During this essential maintenance some customers may experience issues…
Author: jon
Broadband, Latest
DSL Authentication Issues
by jon • • 1 Comment
We are aware of a problem currently with the interlink between BT’s RADIUS platform and our own which is causing authentication failures and connection drops. We are pressing BT for an explanation. It is our understanding that this is affecting multiple ISPs across the UK and is not specific to just ourselves We will update…
Bulletin Board, Hosting, Latest, Planned Maintenance
web-21 emergency maintenance
by jon • • 0 Comments
We have identified an issue with the network interfaces in web-21 which require a hardware replacement. We are currently synchronising data from web-21 onto a new server and intend to perform a “swap” overnight. Customers may notice an extended period of downtime while we perform a final sync before putting the new server live. This…
CoLocation Centres, Hosting, Latest, London 3 (TFM3 - Telehouse North), Planned Maintenance
At Risk – Emergency Maintenance THN
by jon • • 0 Comments
Due to circumstances outside of our control this maintenance could not be completed as scheduled. Due to the urgent nature of this maintenance we will be undertaking the work Saturday evening instead and will attempt to keep any disruption to an absolute minimum. Maintenance Window – 23:00 – 1st August – 04:00 -2nd August 2014…
CoLocation Centres, Latest, London 2 (TFM120 - Telehouse West), Planned Maintenance
At Risk: emergency maintence at IPH
by jon • • 0 Comments
The replacement line card in iph-core-1 is exhibiting further issues and by our estimates is going to fail completely within the next 4 hours We have an engineer en route with a replacement and we expect to install this as soon as the engineer arrives on site. This will result in a brief…
Bulletin Board, Hosting, Latest, London 2 (TFM120 - Telehouse West), Planned Maintenance
Emergency Maintenance
by jon • • 0 Comments
Following on from this afternoon’s issues with iph-core-1 we have identified a requirement to update the firmware on this router and associated line cards and the failover router iph-core-2 Owing to the urgency of this requirement we intend to perform an update and reboot this evening at approximately 10pm The reboot of each router should…
Latest
IPH Switch failure
by jon • • 0 Comments
We are aware of problems with a line card in one of our routers which is affecting a handful of customers hosted in our IP House facility. We have an engineer en route to replace the faulty line card and hope to have normal service resumed shortly. The fault first exhibited itself at approx 13:51…
Latest
AT RISK: Maintenance on inter site links
by jon • • 1 Comment
We have detected issues with one of our links between TeleHouse East and IP House Engineers are investigating currently … customers may notice some unusual routing while we work on this fault.
Latest
web-11 pop3/imap auth problems
by jon • • 0 Comments
We are aware of some issues with web-11’s POP3/IMAP authentication server and engineers are investigating at this time We hope to have normal service restored within the next 3-4 hours
Hosting, Planned Maintenance
web-11 upgrade – 31st May 2014
by jon • • 0 Comments
The long awaited upgrade of web-11 is scheduled to happen this weekend. The upgrade will bring the ability to select PHP versions as well as a number of security updates and the latest version of the Plesk control panel. We anticipate the upgrade will take at least 3 hours and during this time access to…