At approximately 17:00 BST this evening we experienced a total failure of one of the Cisco switches in our London 2 facility which caused a small number of customer connections (those without dual uplinks) and hosted servers to go offline. Unfortunately, due to the nature of the failure, it took a short while to identify…
CoLocation Centres, Hosting, Latest
Routine Maintenance – 27.03.12
by jon • • 0 Comments
We will be performing routine maintenance Wednesday evening between 9pm and 11pm During this maintenance we will be disconnecting, upgrading and relocating one of our border gateway routers. As a result we will be operating on reduced capacity and at risk of service interruption in the event of a failure of our other border gateway…
Broadband
Fiber Maintenance
by jon • • 1 Comment
Apologies for the short notice. We will be moving all connections across to a new fiber backbone at 10am on Saturday 17th March 2012. The work should be seamless however DSL connections will drop briefly but should all auto reconnect within a few seconds. With the introduction of the new fiber links we have shorter…
Broadband
Broadband Maintenance
by jon • • 1 Comment
We will be loading a new code release on the Broadband Network Servers at midnight tonight. This new code provides additional support for enhanced services we have recently launched including Bonding. Connections should drop briefly as they are moved to backup servers during the reboot process
Bulletin Board, Hosting, Planned Maintenance
Emergency Maintenance: Cloud Clusters 2 & 6
by jon • • 0 Comments
This evening we detected a faulty power relay feeding cloud clusters 2 and 6. The fault was resulting in disconnects and unexpected reboots on both clusters. Engineers were despatched and the faulty relay replaced at approximately 23:30 during which time both clusters may have become inaccessible briefly. Apologies for any inconvenience caused by this unplanned…
Latest
Fido Cloud Maintenance (Cluster 6)
by jon • • 0 Comments
Cluster 6 has undergone another disk reset, almost exactly a month after the last outage. We are continuing to investigate this issue and in the mean time are resetting the cluster controller. We anticipate normal service to be resumed within 15 minutes. UPDATE Famous last words. During the reboot an inconsistency has been detected and…
Latest
DSL Network login problems
by jon • • 0 Comments
We are aware of login problems affecting a small number of users this afternoon which seem to have started following the core router failure at 15:30 today. Engineers are investigating and hope to have the problem resolved shortly.
Latest
At Risk – Router Failure
by jon • • 0 Comments
At approximately 15:30 today a 3rd party engineer installing additional fibre to one of our core racks in Telehouse North accidentally caused the power to one of our core routers to be lost. This problem was identified quickly and power was restored, however the power spike caused by the failure seems to have resulted in…
Bulletin Board, Hosting, Planned Maintenance
Maintenance: Network Upgrades – 1st March
by jon • • 1 Comment
We will be performing reboots of our border router and associated switches in TeleHouse Thursday 1st March between 01:00 and 03:00 in order to upgrade fiber modules and available memory in each device. During this maintenance there will be a brief outage to the network and connected customers. Customers with redundant feeds and dual connections…
Hosting, Planned Maintenance
web-11 maintenance
by jon • • 0 Comments
We have detected a problem on web-11 which has been causing web pages to load / display slowly As a precaution we are applying recently released security updates and rebooting the server ahead of the business week. We anticipate a brief outage of no more than 5 minutes while the server reloads Apologies for any…