We became aware of issues with web-11 at approximately 17:30 this evening We believe there are one or more sites on the server which are currently on the receiving end of a DDoS attack. Engineers are working to address the problems and will have more of an update in a few hours. Initial attempts to…
Category: Latest
Latest
DNS Server Upgrades
by jon • • 0 Comments
As part of our continued programme of improvements we have updated the DNS server farm this evening during the Wednesday maintenance window. The updates bring a number of security patches as well as the long awaited DNSSEC support customers have been asking for. Further to this we have also enabled additional servers in…
Latest
ALL CLEAR – Issues affecting ported numbers
by jon • • 0 Comments
Further to our previous emails, we have been advised that the IPEX issue which caused EE & O2 calls to ported numbers to fail yesterday was fixed at 06:00 this morning.
Latest
Issues affecting ported numbers
by jon • • 0 Comments
We have been made aware of an issue with our upstream provider and routing issues affecting some ported numbers within the BT core network. BT are working on this issue currently and hope to have the problem addressed shortly Please accept our apologies for any inconvenience caused by this matter which is outside…
Latest, Planned Maintenance
apps-store-2 emergency maintenance
by jon • • 0 Comments
Owing to an application level failure, we have been forced to reset and reboot apps-store-2 in order to try and address a performance issue on this node. Customers with email stored on this node will have been unable to access their emails from 13:33 today through to approximately 14:00 We would like to…
Latest
Updated SSL Certificates
by jon • • 0 Comments
We are currently busy updating our SSL certificates across all of our servers as the old wildcard certificates for *.fido.net and *.server.fido.net are due to expire on Friday. As such you may receive an SSL certificate warning if you were trusting the old certificate on your domain, or if you connect to a hosts alias…
Latest
lon-1 routing issue
by jon • • 0 Comments
At approx 00:27 this morning during a routine configuration update, an issue arose with one of our JunOS routers which resulted in a routing engine becoming unstable. Normal service was resumed at 00:48 We are collecting debug information to submit to Juniper as part of a JTAC incident in relation to the issue at this…
Latest
ALL Clear – Extended Maintenance Complete
by jon • • 0 Comments
The extended maintenance window to perform Juniper firmware upgrades on the core network has been completed Maintenance started at 23:00 and was completed by 02:45 Disruption was kept to a minimum, however customers with single feeds will have been affected – primarily between 01:55 and 02:30 during which time we encountered an issue with one…
Latest
At Risk: Extended network maintenance 30th-31st Dec 2015
by jon • • 1 Comment
In order to address an issue with random LCP timeouts on some DSL connections we need to install a number of patches and updates to the Juniper fabric as advised by Juniper in response to a TAC request we have open with them. During this maintenance period there may be extended periods where edge connections…
Latest
Guard Service – Emergency Maintenance
by jon • • 1 Comment
Due to an unexpected reboot the Guard service is currently running at limited capacity Engineers are investigating the problem and hope to have an update within the hour