MAINTENANCE NOTIFICATION Window Commences: 2010-02-04 00:00:00 GMT (UTC + 0) Window Concludes: 2010-02-04 05:00:00 GMT (UTC + 0) Reason for notification Firmware upgrade on backbone switches ———————— In order to rectify an issue with the current version of code on switches operating the data ring between sites, our engineers will need to perform a software…
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CoLocation Centres, Latest
ALL CLEAR – London Fibre Break
by jon • • 0 Comments
The issue with the GS2< ->THN fibre has now been resolved. The network
is once again complete and resilient to a single fibre break.
Apologies for any inconvenience caused.
CoLocation Centres, Latest
AT RISK: Fibre break in London
by jon • • 0 Comments
We have an outage on a fibre between THN and GS2. As such the ring is
currently at risk to a further fibre break until this outage is
resolved by our fibre provider.
Latest
Router Failure
by jon • • 0 Comments
We are currently experiencing intermittent problems with a router in London-1 The problem initially presented at approximately 21:59 and was restored by 22:05 however a further failure has now occurred at approximately 22:45 Engineers are en route to site to investigate fully, and more information will be posted once we have a better understanding of…
Latest
VPS Host Maintenance
by jon • • 3 Comments
We are currently performing maintenance on vpsh1 and as a result a small number of VPS containers are currently unavailable. This maintenance is essential to ensure the continued high performance of this server, and we are working to keep the maintenance window as short as possible. vpsh1 is currently expected to return to service at…
Latest
Fax2Email Service Delays
by jon • • 1 Comment
Engineers are currently investigating issues with the fax2email service which are affecting both the control panel, and also causing faxes to be delayed. We hope to have this resolved within the next 2 hours
Latest
Emergency Maintenance – London 1
by jon • • 0 Comments
Monitoring has detected a faulty power distribution unit in London-1 (Hex) Our engineers are currently en route with a replacement unit, which they expect to be able to install around midnight tonight. During this emergency maintenance window customers may notice a period of network instability, and certain servers will become unavailable as they are rebooted…
Hosting, Latest, Planned Maintenance
Web Server IP Address Change
by jon • • 0 Comments
The following has been sent to affected customers following the failure of one of our dedicated virtual servers. If your web site is no longer responding and you manage your own DNS then most likely it is as a result of this emergency maintenance:
Following on from our recent notification of upgrades, which were originally scheduled for this weekend, it became necessary to migrate your web hosting to the new server ahead of schedule overnight.
Latest
vpsh3 disk failure
by jon • • 0 Comments
vpsh3 is reporting disk failures in its RAID-6 array. As a precaution we are moving all containers from this server and onto other host servers in the group. This will involve a reboot of affected containers.
Latest
psa10 service issue
by jon • • 0 Comments
Customers with dedicated IP addresses on psa10 may be experiencing problems connecting to their sites. We are aware of this problem, and our engineers are working on resolving this issue currently.